Position Title:
Account Service Representative
Location:
Springfield, MA Onsite
Compensation:
Starting at $65,000
Industry:
Marketing / Advertising Agency
Opportunity to work with a diverse client base across multiple industries
Highly collaborative, creative agency environment
Strong exposure to client strategy, campaign execution, and project management
Clear growth path within client services
Engaging culture with professional development programs
Our client is a full-service marketing agency supporting organizations across retail, healthcare, financial services, insurance, manufacturing, political, and nonprofit sectors. They are known for delivering creative, high-impact solutions and fostering a collaborative, team-oriented culture.
The Account Service Representative serves as the primary day-to-day liaison between clients and internal teams. This role is responsible for managing client relationships, coordinating projects, and ensuring the successful execution of marketing initiatives. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, client-facing environment.
Client Relationship Management
Serve as the primary point of contact for assigned client accounts
Build and maintain strong relationships with client stakeholders
Attend client meetings and manage ongoing communications
Manage client expectations and troubleshoot issues as needed
Project Management & Execution
Coordinate with internal teams (creative, strategy, production) to execute deliverables
Manage multiple projects simultaneously, ensuring timelines and deadlines are met
Develop meeting agendas, status reports, and recaps
Contribute to the development of creative briefs
Communication & Deliverables
Craft professional communications for clients, vendors, and partners
Proofread and edit deliverables to ensure quality and accuracy
Assist in preparing proposals, presentations, and reports
Analysis & Reporting
Conduct basic analysis of client performance and business results
Present insights and recommendations to internal teams and clients
Administrative & Team Collaboration
Maintain project documentation and status updates
Collaborate across departments to ensure seamless execution
Support senior account team members on strategic initiatives
Bachelor’s degree in communications, marketing, business administration, or related field
Strong organizational, writing, and presentation skills
Exceptional attention to detail and proofreading ability
Ability to manage multiple accounts and meet tight deadlines
Strong interpersonal and client-facing communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work both independently and collaboratively in a team environment
Experience in a marketing or advertising agency environment
Familiarity with HubSpot or inbound marketing methodologies
Client-Focused & Relationship-Driven
Highly Organized & Detail-Oriented
Strong Communication & Writing Skills
Project Management & Multitasking
Critical Thinking & Problem Solving
Adaptable & Collaborative
Base Salary: Starting at $65,000
Benefits Include:
Health Insurance
Life Insurance
401(k)
Paid Time Off (PTO)
Additional Perks:
Creative and collaborative work environment
Professional development (Performance Dynamics Program)
Exposure to diverse, high-impact client work
Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.