$77,729.60–$109,740.80 Per Year
Analysis Skills, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Healthcare, Identify Issues, Interpersonal Skills, Microsoft Office, Microsoft Product Family, Organizational Skills, Pharmacy, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product/Service Launch, Profit & Loss, Project/Program Management, Sales Management, Team Player, Time Management, Writing Skills
The Account Manager employs strong knowledge of pharmacy benefit management operations to manage the day-to-day client relationship of the assigned groups and trouble shoot and advocate to ensuring satisfaction, profitability and renewal. This may include an active role in new accounts and projects, program roll-out, clinical programs and renewal processes. The Account Manager will have excellent project management, presentation, analytic and problem solving skills and can skillfully use interpersonal, customer service and collaboration skills to build relationships, drive client satisfaction and improve the client experience.
Responsibilities
- Using strong knowledge of PBM industry to:
- Provide consultative services to clients regarding plan design and service improvement.
- Execute client implementation, rollout and renewal activities by interfacing with clients and internal/external departments/vendors in order to meet customer requirements.
- Guide clients in implementation of benefit changes and process improvements.
- Manage client information covering topics such as benefit design, timeline management, eligibility data, implementation specification etc.
- Act as the primary contact for assigned client groups to ensure high level of service
- Works collaboratively with stakeholders to ensure seamless care and high levels of communication with client
- Partner with Account Coordinators as part of escalation process for ongoing problem solving to ensure high level of service provided to client including troubleshooting client issues as appropriate
- Escalate high priority or reoccurring issues to the appropriate Senior Account Manager or Client Services Director to ensure resolution.
Required Qualifications
- B.S./B.A. business, health care or related field or the equivalent related work experience.
- 3 years account management or client services experience in healthcare or related field
- Demonstrated proficiency in Microsoft Office products
- Excellent interpersonal and written communication and presentation skills
Preferred Qualifications
- 1 year account management or client services in PBM
Qualifications:
$77,729.60- $109,740.80 Annual
F
Fairview Health Services