Overview:
As an Account Executive (AE), you are responsible for managing and growing a portfolio of existing customer accounts while identifying opportunities to expand business relationships. This role focuses on delivering exceptional customer experience, driving account retention, increasing revenue within existing accounts, and partnering closely with Territory Business Managers to support strategic growth. The Account Executive serves as a trusted advisor to customers while collaborating across departments to ensure operational excellence and long-term client satisfaction.
Location: Los Angeles, California
Reports To: Regional Sales Manager
Responsibilities & Qualifications:
Current Customer Growth & Retention
- Identify opportunities to expand existing business by introducing and educating customers on new products to add to their existing account.
- Presenting and closing new products and solutions to customers.
- Negotiate and renew current service agreements.
- Meet or exceed monthly and quarterly growth objectives.
Cross-Functional Collaboration
- Manage and grow a portfolio of customer accounts by building long-term relationships through proactive communication, strategic account planning, and regular business reviews in collaboration with District Service Manager.
- Escalate customer concerns promptly by coordinating with internal service teams, ensuring effective communication, and delivering timely solutions.
- Collaborate with District Service Managers and Customer Advocates through regular field visits to identify opportunities to strengthen customer partnerships and expand relationships.
- Drive customer retention and growth through introducing new products and extending current customer relationships.
Administrative Responsibilities
- Complete the 8-week onboarding success track.
- Attend required sales meetings and training.
- Develop analytical reports as requested.
- Record weekly activity in CCS.
- Utilize Power BI dashboards for identifying opportunities for current customer growth.
Other Duties
- Perform other duties as assigned.
Key Competencies
- Drives Results: Delivers strong outcomes by staying focused, accountable, and goal oriented.
- Ensures Accountability: Takes ownership and ensures commitments and results are delivered.
- Action Oriented: Drives initiatives with urgency and accountability.
- Communicates Effectively: Communicates clearly and adapts messages to ensure understanding.
- Collaborates: Builds strong cross functional partnerships.
- Problem Solving: Resolves customer challenges with practical solutions.
- Resilience: Stays persistent with sales cycle; follows through and maintains effort despite setbacks.
- Instills Trust: Builds credibility through honesty, reliability, and integrity.
Qualifications
- Bachelor’s degree or equivalent experience preferred.
- 1–3 years in sales, account management, or a client-facing role.
- Ability to work independently while collaborating cross-functionally.
- Strong communication, organization, decision-making, problem-solving, and time management.
- Healthcare or service industry experience.
- Proficient in CRM Tools and Microsoft Office applications.
- Demonstrated success growing existing accounts.
Willingness to travel locally to customer locations.
Key Performance Indicators (KPIs)
- Sales Performance: Customer Revenue Growth measured by AWR – performance evaluated weekly, monthly, quarterly, and yearly
- Sales Performance: Achievement of sales activity requirements
- Customer Retention: Extend and renew existing customer relationships.
Company Values & Benefits:
Reporting Structure
Reports To: Regional Sales Manager
Direct Reports: None
Key Stakeholders
- Customers
• Territory Business Managers
• Customer Advocates
• Service Leadership
• Production Leadership
Base Salary Range: $60,000 - $70,000 annually
In addition to the base salary, this role includes:
- Competitive commission with significant earning potential based on performance
- Car allowance: $550 per month plus a gas card
Actual compensation may vary based on market conditions, geographic location, skills, qualifications, and experience.
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
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