Account Executive - Personal Injury

Build Relationships. Drive Growth. Deliver Exceptional Client Service.

National Arbitration & Mediation (NAM), one of the nation's leading providers of Alternative Dispute Resolution (ADR) services, is seeking an Account Executive to support the continued growth of our Personal Injury practice.

This is an ideal opportunity for a relationship-driven professional who enjoys business development, client management, and consultative sales. The successful candidate will serve as a trusted advisor to law firms, insurance carriers, claims professionals, and other clients while helping them navigate arbitration and mediation matters from initiation through resolution.

If you thrive in a client-facing role where you can build long-term relationships, grow accounts, and make a meaningful impact on client outcomes, we'd like to speak with you.

What You'll Do

Develop and Grow Client Relationships

• Build and maintain strong relationships with attorneys, law firms, insurance carriers, and claims professionals
• Serve as a trusted advisor and primary point of contact for assigned accounts
• Identify opportunities to expand client utilization of NAM's arbitration and mediation services
• Conduct regular outreach to existing and prospective clients through meetings, calls, networking events, and industry conferences

Drive Business Development Efforts

• Promote NAM's market-leading ADR services to existing and prospective clients
• Develop strategies to increase account penetration and client engagement
• Generate new business opportunities within assigned territories and/or accounts
• Represent NAM at industry events, client meetings, and professional networking functions

Manage Client Matters

• Coordinate arbitration and mediation matters from inception through completion
• Ensure a seamless client experience throughout the case lifecycle
• Partner with internal operations and case management teams to deliver exceptional service
• Respond promptly to client inquiries and resolve issues efficiently

Maintain Sales Activity and Reporting

• Track client interactions, opportunities, and pipeline activity within CRM systems
• Maintain accurate records of sales and account management activities
• Collaborate with leadership to support growth initiatives and revenue objectives

What We're Looking For

Required Qualifications

• 2+ years of experience in Account Management, Business Development, Client Success, Sales, Legal Services, or Professional Services
• Strong relationship-building and consultative selling skills
• Excellent verbal and written communication skills
• Highly organized with strong follow-through and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office

Preferred Qualifications

• Associate or bachelor’s degree
• Experience working with law firms, insurance carriers, or legal service providers
• Experience using CRM platforms such as Salesforce or HubSpot
• Experience managing client portfolios or strategic accounts

What We Offer

• Compensation: $70,000 Base + Commission

• Access to full benefits including Medical, dental, and vision coverage, company-paid life insurance, 401(k) with company match, generous paid time off
• Hybrid work environment
• Professional development opportunities
• Growth within a national market-leading organization

Why Join NAM?

NAM is a premier provider of Alternative Dispute Resolution services, serving more than 10,000 commercial entities, including many of the world's leading organizations. Our innovative technology platform, national reach, and concierge-level service model have made us a trusted partner for law firms, corporations, and insurance carriers across the country.

National Arbitration & Mediation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate.