Serve as the primary contact for assigned customers and build strong, long-term relationships.
Coordinate and process shipping documentation, load receipts, billing information, and related transportation records.
Maintain accurate customer, shipment, and inventory data across internal and external systems.
Ensure compliance with customer requirements and company operating procedures.
Communicate effectively with customers, drivers, warehouse personnel, and management to resolve issues and provide updates.
Monitor account performance and proactively identify opportunities to improve customer experience and operational efficiency.
Investigate and resolve customer concerns in a professional and timely manner.
Assist with reporting, data entry, filing, and other administrative functions as needed.
Collaborate with operations teams to ensure service commitments are met and customer expectations are exceeded.
Qualifications
High School Diploma or GED required.
2+ years of customer service, logistics, transportation, warehouse, or account management experience.
Strong computer skills, including Microsoft Office Suite (Excel, Outlook, Word).
Excellent verbal and written communication skills.
Strong attention to detail and organizational abilities.
Ability to multitask and prioritize work in a fast-paced environment.
Customer-focused mindset with strong problem-solving skills.
Preferred
Experience in transportation, logistics, distribution, or third-party logistics (3PL).
Knowledge of transportation management systems (TMS), warehouse management systems (WMS), or inventory control processes.
Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or related field.
What We Offer
Competitive pay
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off and Paid Holidays
Career Growth and Advancement Opportunities
Stable and Growing Logistics Organization
Why Join Updike?
At Updike Distribution Logistics, we are committed to delivering exceptional service to our customers while creating opportunities for our employees to grow and succeed. Join a team that values accountability, communication, teamwork, and customer satisfaction.
Numbers & Facts
Location
Phoenix, Arizona
Website
https://updikedl.com
Skills
Administrative Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Inventory Managementunmatched
Logisticsunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Operational Strategyunmatched
Operations Processesunmatched
Organizational Skillsunmatched
People Managementunmatched
Performance Analysisunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Managementunmatched
Regulatory Complianceunmatched
Sales Managementunmatched
Service Deliveryunmatched
Shipping Documentsunmatched
Supply Chainunmatched
Team Playerunmatched
Third-Party Logistics (3PL)unmatched
Time Managementunmatched
Vision Planunmatched
Warehousingunmatched
Writing Skillsunmatched
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