Account Executive - Relocation Services

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles – working in their hometown, remotely or literally, anywhere in the world.  

We’re on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of human connections. Join IMPACT Group and you’ll be helping others move their careers forward! 

This is a remote, US-based position available to candidates who reside in the following states: AL, CA, FL, GA, IL, MO, MI, NC, NJ, NY, TX, WA

Job Summary

What You’ll Do

Grow Strategic Client Partnerships

• Develop and execute strategic account plans that strengthen client relationships and drive long-term growth.
• Build trusted partnerships with HR, Global Mobility, Talent Acquisition, executive stakeholders, and Relocation Management Company (RMC) representatives.
• Maintain a thorough understanding of each client's mobility strategy, relocation policies, workforce objectives, and service expectations.
• Conduct regular business reviews to identify opportunities for expanded relocation services and additional IMPACT Group solutions.
• Position IMPACT Group as a strategic talent mobility and relocation partner.
• Maintain regular communication through executive meetings, service presentations, business reviews, and reporting.

Expand Business Within Existing Accounts

• Identify opportunities to expand relocation services across business units, geographies, employee populations, and RMC partnerships.
• Lead renewal discussions, pricing conversations, and contract negotiations.
• Develop proposals, Statements of Work, and pricing recommendations.
• Partner with Business Development on enterprise opportunities and Marketing on strategic account initiatives.
• Cultivate opportunities to introduce new products, services, and innovative mobility solutions.

Deliver Exceptional Client Experience

• Partner with Client Services and Operations to ensure consistent, high-quality service delivery.
• Research, investigate, and resolve complex client service issues while ensuring timely communication and documentation.
• Monitor account health, utilization trends, service metrics, and client feedback to proactively identify risks and opportunities.
• Ensure timely delivery of client reports, business reviews, and performance metrics.
• Document findings and recommendations that improve operational efficiency and client satisfaction.
• Champion continuous improvement initiatives that enhance the overall client experience.

Serve as a Trusted Advisor

• Maintain expertise in relocation trends, global mobility, workforce planning, employee experience, and emerging industry best practices.
• Stay current on AI-enabled technologies, automation tools, and evolving business practices that improve client engagement, operational efficiency, and service delivery.
• Deliver executive presentations demonstrating the strategic value of relocation and talent mobility programs.
• Collaborate with internal solution experts to develop customized client solutions.
• Share industry insights and market intelligence across internal teams to support innovation and continuous improvement.

Lead Strategic Account Management

• Maintain account plans, opportunity forecasts, client activity, and pipeline information within Salesforce (or CRM).
• Monitor account health and proactively develop retention and growth strategies.
• Partner with Operations, Client Services, and leadership to ensure successful implementation and ongoing service excellence.
• Support product development, quality initiatives, and process improvements that strengthen IMPACT Group's competitive position.
• Assist leadership with strategic initiatives, staffing discussions, and client-related operational planning as appropriate.

What Success Looks Like

Success in this role is demonstrated by the ability to:

• Achieve or exceed annual revenue growth goals.
• Maintain exceptional client retention and renewal rates.
• Expand executive relationships across client organizations and RMC partners.
• Identify and close opportunities that strengthen existing partnerships.
• Deliver outstanding client satisfaction through proactive communication and strategic account management.
• Position IMPACT Group as a strategic relocation and talent mobility partner.
• Collaborate effectively across Sales, Operations, Marketing, and Client Services.

Qualifications & Experience

• Bachelor's degree or equivalent professional experience.
• Five or more years of consultative account management, client success, or sales experience within relocation, global mobility, HR consulting, professional services, or a related industry.
• Experience managing corporate relocation clients and/or Relocation Management Company (RMC) relationships strongly preferred.
• Demonstrated success growing existing client relationships while driving revenue expansion.
• Strong executive presence and relationship management skills.
• Excellent presentation, written, and verbal communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Exceptional organizational and project management skills with the ability to manage multiple priorities.
• Ability to thrive in a dynamic, fast-paced environment while navigating ambiguity and change.
• Salesforce or comparable CRM experience.
• Proficiency with Microsoft Office and business productivity tools.
• GMS and/or CRP certification preferred.
• Valid driver's license and ability to travel approximately 10–20%.

• You enjoy building long-term executive relationships based on trust, credibility, and exceptional service.
• You enjoy helping clients think strategically about talent mobility, relocation programs, and workforce solutions.
• You naturally identify opportunities to create additional value while strengthening long-term partnerships.
• You balance client advocacy with business growth, always seeking solutions that benefit both the client and the organization.
• You communicate confidently with executive leaders and can translate complex business needs into practical solutions.
• You embrace technology, AI-enabled tools, and data-driven insights to improve client experiences, operational efficiency, and decision-making.
• You collaborate effectively across Sales, Operations, Marketing, and Client Services to deliver seamless client experiences.
• You take ownership of your accounts, proactively solve problems, and consistently follow through on commitments.
• You believe that exceptional relocation experiences help organizations attract, retain, and support top talent.

Applicant Data Disclosure & Privacy Notice (GDPR + CPRA)

This Applicant Data Disclosure & Privacy Notice (“Notice”) explains how IMPACT Group (“Company,” “we,” “our,” or “us”) collects, uses, shares, retains, and protects personal data in connection with our recruiting and hiring process, including when you apply for a job through our applicant tracking system (“ATS”).

This Notice applies to applicants, candidates, and individuals interacting with our recruitment process (“Applicants”).

1) Who We Are (Controller / Business)

Company Name: IMPACT Group

Address: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States

Email: hresources@impactgrouphr.com

Phone: + 1 800-420-2420

GDPR Data Controller

For individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, IMPACT Group is the data controller of your personal data.

California CPRA Business

For California residents, IMPACT Group is a “business” as defined under the California Privacy Rights Act (“CPRA”).

2) Categories of Personal Data We Collect

We may collect the following categories of personal data from you, depending on the role and recruitment stage:

A. Identifiers & Contact Information

• Name, email address, phone number
• Mailing address (if provided)
• Online identifiers (e.g., IP address, device identifiers)

B. Professional & Employment-Related Information

• Resume/CV, cover letter, work history, education
• Certifications, languages, skills, portfolio, writing samples
• References and referral information (if provided)

C. Recruiting Process Information

• Interview notes, assessment results, communications
• Application status, scheduling history, outcomes

D. Sensitive Personal Information (Only When Permitted/Required)

We may collect limited sensitive personal data only where permitted by law and/or relevant to the hiring process, such as:
• Disability or accommodation needs
• Work authorization/immigration status (as required)
• Diversity/equal opportunity data (optional, where applicable)
• Background check results (only after applicable notice/authorization)

We do not use sensitive personal information to infer characteristics about you for unrelated purposes.

E. Technical & Usage Data (ATS and Website)

• Log data, browser type, operating system
• Interaction data within our career site/ATS

3) Sources of Personal Data

We collect personal data from:
• You directly (applications, communications, interviews)
• Recruiting sources you authorize (e.g., LinkedIn or job boards)
• Referees you provide (where permitted)
• Service providers supporting recruiting (e.g., ATS, assessments)
• Background check providers (only where applicable and authorized)

4) Purposes for Using Personal Data

We use your personal data to:
1. Process your application and evaluate your qualifications
2. Communicate with you about roles, interviews, and outcomes
3. Conduct interviews and assessments (where applicable)
4. Verify information provided (e.g., references, work eligibility)
5. Perform background checks (only when permitted/authorized)
6. Comply with legal obligations, including employment and recordkeeping laws
7. Improve our recruiting process, including system administration, analytics, and security
8. Maintain talent pools (with your consent where required)

5) Legal Bases for Processing (GDPR)

If you are located in the EEA/UK/Switzerland, we process your personal data under one or more of these legal bases:
• Legitimate Interests: to manage recruitment, assess candidates, and secure our systems
• Contract / Pre-contractual Steps: to take steps at your request prior to entering an employment contract
• Legal Obligation: to comply with employment, tax, immigration, and equal opportunity laws
• Consent: for certain optional activities (e.g., keeping you in a talent pool, diversity data where required)

You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

6) CPRA Notice at Collection (California Applicants)

If you are a California resident, the CPRA requires that we disclose the categories of personal information collected and the purposes for which it is used.

We collect the categories listed in Section 2 above for the business purposes described in Section 4, including:
• recruiting and hiring decisions,
• security and fraud prevention,
• legal compliance,
• internal operational purposes.

We do not sell your personal information.
We do not share your personal information for cross-context behavioral advertising (as defined by the CPRA).

7) How We Disclose/Share Personal Data

We may disclose personal data to:
A. Internal Stakeholders
• HR, recruiting staff, hiring managers, and interviewers
• Internal legal, IT, finance, and security staff (as needed)

B. Service Providers / Processors
We use vetted third-party providers that support recruitment, such as:
• Applicant Tracking System provider
• Interview scheduling tools
• Video conferencing platforms
• Skills/assessment providers
• Background check providers (where applicable)

These parties are required to use personal data only to provide services to us and to protect it appropriately.

C. Legal and Compliance Disclosures
We may disclose data if required to comply with law, regulation, legal process, or government requests, or to protect rights and safety.

D. Corporate Transactions
If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to confidentiality protections.

8) Automated Decision-Making

We do not make hiring decisions based solely on automated decision-making that produces legal or similarly significant effects.

If we use automated tools to assist with recruiting (for example, to help sort applications), they are used with human review and appropriate safeguards.

9) Data Retention

We retain applicant data only as long as reasonably necessary for recruiting and legal compliance.

Typical retention periods:
• Unsuccessful candidates: [e.g., 1–3 years] after the hiring decision
• Hired candidates: data may be transferred into personnel files and retained per employment record retention rules
• Talent pools: retained until you request deletion or after [e.g., 2 years] of inactivity, whichever occurs first

Retention may vary by jurisdiction and legal requirements.

10) International Transfers (GDPR)

Because we are U.S.-based, your information may be transferred to and processed in the United States or other countries where we or our service providers operate.

Where required under GDPR, we use appropriate safeguards such as:
• Standard Contractual Clauses (SCCs) approved by the European Commission, and/or
• Other legally recognized transfer mechanisms

You may request more information about these safeguards by contacting us.

11) Your Rights

A. GDPR Rights (EEA/UK/Switzerland)
You may have the right to:
• Access your personal data
• Correct inaccurate or incomplete personal data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing (including based on legitimate interests)
• Data portability (where applicable)
• Lodge a complaint with your local supervisory authority

B. CPRA Rights (California Residents)
You may have the right to:
• Know what personal information we collect, use, and disclose
• Access specific pieces of personal information
• Delete personal information (subject to exceptions)
• Correct inaccurate personal information
• Limit the use and disclosure of sensitive personal information (where applicable)
• Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us using the information in Section 12.

12) How to Submit a Privacy Request

To exercise privacy rights, please contact:
Email: hresources@impactgrouphr.com

Subject Line: “Applicant Privacy Request”
Mail: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States

We may need to verify your identity before fulfilling your request. If you use an authorized agent (California), we may request proof of authorization.

13) Security Measures

We use reasonable administrative, technical, and organizational safeguards designed to protect applicant data, such as access controls, encryption (where appropriate), and vendor security requirements.

No system can be guaranteed 100% secure, but we work to protect your personal data against unauthorized access, loss, misuse, or alteration.

14) Equal Opportunity and Optional Demographic Data

Where permitted or required, we may request optional demographic information (e.g., gender, race/ethnicity, disability status) to support equal employment opportunity reporting and diversity initiatives.

Providing this information is voluntary (where applicable) and will not affect hiring decisions.

15) Children’s Privacy

Our recruiting process is not intended for children under 16, and we do not knowingly collect personal data from children through our ATS.

16) Changes to This Notice

We may update this Notice periodically. If we make material changes, we will post the updated Notice with a revised effective date.

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