Account Executive(Remote: New York) Westchester Area

Account Executive(Remote: New York)Westchester AreaAs the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.Job SummaryThe Account Executive is a highly motivated, dynamic, service-oriented individual responsible for building and maintaining strong professional relationships with Vitu clients. The Account Executive will provide training, consultation, and support on all state regulations and practices related to vehicle titling and registration. The AE is the face of Vitu and the voice of the customer.Key Responsibilities

Building customer relationships:

This includes Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships

Act as client advocate for all products and services

Deliver the highest level of customer service (white glove) to the dealer:

Prompt response to phone calls and emails

Problem resolution and troubleshooting

Being proactive in identifying and communicating needs

Arriving on time for scheduled appointments

Appropriate escalation and reporting of issues, including ownership and follow-up

Continual and follow-up training on an as-needed basis

Provide backup phone coverage during business hours and after-hours support on a rotational basis

Deliver value by:

Proactive reporting and issue analysis

End-of-month financial reporting

Monthly review of volume

Regular review and action of all utilization dashboards

Ensure State compliance in all related areas

Managing Administrative duties as delegated by NYS PS

Minimum Qualifications and Experience

Reside in New York

DMV OR Dealership Title & Registration experience

Excellent communication, retention, and training skills

Troubleshooting and problem-solving skills are a must

Strong writing skills, and attention to detail

Must be familiar with various DMS systems used by Vitu clients

A clean driving record and current State driver's license is required

Knowledge of State regulations pertaining to registration processing

Experience with Chrome and Firefox configuration and settings

Able to use various PC programs including Microsoft Word, Excel, and Google Suite

Able to effectively communicate with high-level Executives

Able to work independently with limited supervision

Overall happy and positive attitude

Travel is required up to 150 miles, 4 - 5 days a week.

Account management in a business to business environment is preferred.

Experience with DMV accounting and bundle reconciliation

EVR program knowledge (E-filing)

Knowledge of DMV regulations pertaining to registration processing

Experience with Chrome and Firefox configuration and settings

Able to use various PC programs including Microsoft Word, Excel, and Google Drive

Able to effectively communicate with high level Executives

Able to work independently with limited supervision

Travel is required up to 150 miles

Compensation

The salary range for this position is: $60,000 - $70,000The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

Healthcare Coverage for you and your family covering Medical, Dental & Vision

Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life and Disability Insurance

Commuter Benefits

Accident & Hospital, Critical Illness Insurance

Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.