Account Executive(Remote: New York)
Westchester Area
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Account Executive is a highly motivated, dynamic, service-oriented individual responsible for building and maintaining strong professional relationships with Vitu clients. The Account Executive will provide training, consultation, and support on all state regulations and practices related to vehicle titling and registration. The AE is the face of Vitu and the voice of the customer.
Key Responsibilities
Building customer relationships:
This includes Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships
Act as client advocate for all products and services
Deliver the highest level of customer service (white glove) to the dealer:
Prompt response to phone calls and emails
Problem resolution and troubleshooting
Being proactive in identifying and communicating needs
Arriving on time for scheduled appointments
Appropriate escalation and reporting of issues, including ownership and follow-up
Continual and follow-up training on an as-needed basis
Provide backup phone coverage during business hours and after-hours support on a rotational basis
Deliver value by:
Proactive reporting and issue analysis
End-of-month financial reporting
Monthly review of volume
Regular review and action of all utilization dashboards
Ensure State compliance in all related areas
Managing Administrative duties as delegated by NYS PS
Minimum Qualifications and Experience
Reside in New York
DMV OR Dealership Title & Registration experience
Excellent communication, retention, and training skills
Troubleshooting and problem-solving skills are a must
Strong writing skills, and attention to detail
Must be familiar with various DMS systems used by Vitu clients
A clean driving record and current State driver's license is required
Knowledge of State regulations pertaining to registration processing
Experience with Chrome and Firefox configuration and settings
Able to use various PC programs including Microsoft Word, Excel, and Google Suite
Able to effectively communicate with high-level Executives
Able to work independently with limited supervision
Overall happy and positive attitude
Travel is required up to 150 miles, 4 - 5 days a week.
Account management in a business to business environment is preferred.
Experience with DMV accounting and bundle reconciliation
EVR program knowledge (E-filing)
Knowledge of DMV regulations pertaining to registration processing
Experience with Chrome and Firefox configuration and settings
Able to use various PC programs including Microsoft Word, Excel, and Google Drive
Able to effectively communicate with high level Executives
Able to work independently with limited supervision
Travel is required up to 150 miles
Compensation
The salary range for this position is: $60,000 - $70,000
The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.
At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -
Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement
Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.