Account Executive

Responsibilities

• Train dealership personnel.
• Meet with dealership management to review process and procedures pertaining to their DMV paperwork.
• Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.
• Maintain a strong business relationship with key dealership personnel.
• Provide support via phone, chat and email as needed.
• Deliver exceptional customer service and support by being responsive and proactive to customer needs.
• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
• Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
• DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
• Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
• Conduct DMV fee trainings both in-person and via webinar.

Qualifications

• CA DMV title and registration experience is preferred by not required
• Requires an individual with excellent communication, retention and training skills
• Troubleshooting and problem-solving skills are a must
• Strong writing skills, and attention to detail
• A clean driving record and current State driver license is required

Experience

The following experience is desired, but not required. We are willing to train a candidate the possess the right set of attributes that are required to deliver the highest level of customer service.

• Experience with Reports of Sale and other related DMV documents for both new and used vehicles
• Experience with DMV accounting and bundle reconciliation
• EVR program knowledge (E-filing)
• Knowledge of DMV regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to use various PC programs including Microsoft Word, Excel, and Google Drive
• Able to effectively communicate with high level Executives
• Able to work independently with limited supervision
• May have to travel up to 150 miles+ on occasion