Account Executive, Ticket Sales | Full-Time | Coachella Valley Firebirds

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:

The Account Executive, Ticket Sales role is a full-time position responsible for generating revenue through membership sales, as well as heading up generating business leads and selling ticketing packages and group packages for the Coachella Valley Firebirds at Acrisure Arena. This position is responsible for developing and creating new relationships and maintaining a current book of business to ensure top-level customer satisfaction and further generate referral-based business.  

 

This role will pay an hourly wage of $25.84-$28.84 and is commission eligible.

 

Benefits for Full-Time Roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until November 27, 2026.

About the Venue:

Acrisure Arena is the premier sports and entertainment venue in the greater Palm Springs area, an 11,000+ seat building hosting the biggest artists and acts on the planet. The arena is home to the Coachella Valley Firebirds, an AHL affiliate of the Seattle Kraken, who reached the Calder Cup Finals in each of their first two seasons and have established one of the best game-night atmospheres in minor league hockey. Beginning in 2026-27, Acrisure Arena also becomes home to the Coachella Valley Lakers of the NBA G League, expanding the building's year-round sports calendar. We are building a championship organization that serves our fans, community, and business partners through exceptional sports and entertainment. Winning matters. Fans come first. Great teams achieve unimaginable results. And we honor the culture and diversity of the cities that make up the Coachella Valley.

Responsibilities:

• Independently network, solicit, and follow up on any personal sales leads under the guidelines established by the company.
• Source new business opportunities through progressive cold-calling, referrals, and leveraging of relationships.
• Develop and implement a process for incoming premium-focused calls.
• Actively prospect and research new sales leads.
• Perform regular task analysis to meet (and/or exceed) sales goals for premium areas.
• Provide analytical and well-documented reports for all clients and prospects through CRM software.
• Act as a point of contact and build influential relationships with clients and prospects.
• Process invoices and additional ticket orders.
• Prepare and conduct in-person meetings in and out of the office.
• Develop strong working relationships within the office to build company morale.
• Develop a process for distribution of promotional items to suite holders throughout the season.
• Other duties as assigned.

Qualifications:

• 2-3+ years of sales/service experience in the hospitality/sports/entertainment industry preferred.
• Bachelor’s degree or equivalent experience.
• Strong verbal and written communication skills.
• Ability to write reports and business correspondence.
• Highly organized with good coordinating/project management skills and the ability to meet tight deadlines and work in a high-pressure environment.
• Ability to analyze problems involving many variables.
• Proficient in MS Office with Salesforce or similar CRM experience - Ticketmaster platform experience preferred - Archtics.
• High level of demonstrated professionalism, integrity, and ability to maintain sensitive information and appropriate decorum.
• Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic.
• Competitive, self-motivated, and creative-thinking skills and a team-first attitude.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays as required.

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