Analysis Skills, Business Development, Communication Skills, Continuous Improvement, Contract Requirements, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Distribution Channel, Distribution Services, ERP (Enterprise Resource Planning), Gap Analysis, Inventory Management, Leadership, Metrics, Microsoft Office, Multitasking, OEM (Original Equipment Manufacturer), Onboarding, Organizational Skills, Performance Analysis, Problem Solving Skills, Process Improvement, Project Management Professional (PMP), Project Planning, Project/Program Management, Sales, Sales Management, Sales Operations, Service Delivery, Stock Keeping Unit (SKU), Strategic Accounts, Strategic Planning, Supply Chain, Supply Chain Management, Supply Chain Operations, Systems Administration/Management, Team Player
At Endries International, we know that a successful customer partnership begins long before the first order is delivered. As our Account Integration Manager, you'll play a critical role in ensuring new and expanding strategic customers experience a seamless transition into our Vendor Managed Inventory (VMI) programs.
In this highly collaborative role, you'll serve as the project leader for customer onboarding—bringing together Sales, Operations, Supply Chain, IT, and customer stakeholders to deliver successful program launches. If you're energized by managing complex projects, building strong relationships, and creating outstanding customer experiences, we'd love to hear from you.
What You'll Do
As the primary lead for strategic account integrations, you will:
- Lead the onboarding and implementation of new and expanding strategic customer accounts.
- Deliver an exceptional customer experience by setting clear expectations, communicating project milestones, and ensuring successful program launches.
- Build trusted relationships with customer stakeholders while reinforcing confidence in Endries' products, services, and operational capabilities.
- Develop and manage detailed integration project plans, including timelines, milestones, and deliverables.
- Coordinate cross-functional teams—including Operations, Supply Chain, IT, and Regional Account teams—to ensure launch readiness.
- Oversee implementation activities such as facility setup, bin placement, labeling, stocking, and system configuration.
- Monitor integration performance through project milestones, gap analyses, launch timelines, and customer satisfaction metrics.
- Serve as the key liaison between Business Development and Regional Account Ownership to ensure a smooth transition to long-term account management.
- Ensure customer expectations, contractual requirements, and operational needs are effectively communicated to internal teams.
- Facilitate ongoing communication among internal stakeholders throughout the onboarding process.
- Capture lessons learned and recommend process improvements that enhance future customer implementations.
- Partner with leadership to support complex strategic implementations and coordinate executive involvement when appropriate.
What We're Looking For
We're looking for someone who combines strong project management skills with a passion for delivering exceptional customer experiences.
Qualifications include:
- Bachelor's degree in Business, Supply Chain, Project Management, Sales, or a related field, or equivalent experience.
- Three to five years of experience in account management, customer onboarding, project management, or a related customer-facing role.
- Experience within industrial distribution, Vendor Managed Inventory (VMI), or fastener/Class C products is strongly preferred.
- Proven success managing multiple complex projects while balancing timelines, priorities, and customer expectations.
- Outstanding communication and relationship-building skills with the ability to influence and collaborate across all levels of an organization.
- Strong organizational, analytical, and problem-solving abilities.
- Experience with ERP systems (Infor preferred), VMI platforms, Microsoft Office, and Smartsheet is a plus.
- PMP certification is a plus.
Why Join Endries?
At Endries, you'll have the opportunity to make a lasting impact by helping customers successfully launch programs that drive long-term partnerships. You'll collaborate with cross-functional teams across the organization, lead high-visibility projects, and contribute to continuous improvement initiatives that enhance the customer experience.
If you're someone who enjoys bringing people together, solving complex challenges, and ensuring every project starts on the right foot, this is the opportunity for you.
What You'll Gain
- Ownership of high-impact customer implementation projects
- Exposure to cross-functional leadership and strategic initiatives
- Opportunities to improve processes and influence customer success
- A collaborative, team-oriented culture focused on delivering exceptional service
About Endries International, Inc.
Endries International, Inc. is a leading distributor of industrial fasteners and Class-C components, offering advanced supply chain solutions for over 50 years. With 26 distribution centers across North America and Europe, the Endries family of brands delivers an extensive product breadth of over 800,000 SKUs, including standard and engineered fasteners. Headquartered in Brillion, WI, Endries is committed to providing innovative, reliable solutions with a focus on quality and service for industrial and commercial OEMs.
Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.