Account Management Assistant

Account Management Assistant

Overview: We are seeking a proactive and detail-oriented Account Management Assistant to join our team. As an Account Management Assistant, you will provide essential support to our account management team in maintaining client relationships, managing accounts, and ensuring client satisfaction.

Responsibilities:

• Serve as a primary point of contact for client inquiries, requests, and concerns.
• Communicate with clients via phone, email, and in-person meetings to address account-related matters and provide assistance as needed.

• Assist in maintaining accurate client records, including contact information, account details, and communication history.
• Monitor account activity and follow up on outstanding issues or requests to ensure timely resolution.

• Process client orders, including entering orders into the system, verifying pricing and availability, and coordinating order fulfillment with internal teams.

• Prepare and distribute account-related documents such as contracts, proposals, and reports.
• Assist in compiling data and generating reports on account performance, sales activity, and client satisfaction metrics.

• Provide general administrative support to the account management team, including scheduling meetings, organizing files, and preparing presentation materials.
• Assist in managing calendars, coordinating travel arrangements, and handling expense reports for account managers.

• Build and maintain positive relationships with clients by demonstrating professionalism, responsiveness, and attention to their needs.
• Proactively identify opportunities to upsell or cross-sell products or services to existing clients based on their needs and preferences.

Qualifications:

• Bachelor's degree in business, marketing, communications, or a related field preferred.
• Prior experience in account management, customer service, or sales support roles is a plus.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Experience with CRM software (e.g., Salesforce, HubSpot) is desirable.

Benefits:

• Competitive hourly wage commensurate with experience.
• Opportunities for professional development and growth.
• Supportive and collaborative work environment within a family-owned business.
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Competitive Wages, Benefits, and Growth Opportunities: We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. When you join Grand Appliance and TV, you become part of a supportive and collaborative work environment that values your contributions and empowers you to reach your full potential.

Our Mission: Serving Customers for a Lifetime At Grand Appliance and TV, our mission is clear and unwavering: we are dedicated to serving our customers for a lifetime. This commitment extends beyond providing exceptional appliances; it's about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.

Grand Appliance and TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time Expected hours: 40 per week