Analysis Skills, Business Strategy, Campaigns, Communication Skills, Consumer Packaged Goods, Cross-Functional, Data Analysis, Data Quality, Detail Oriented, Multitasking, Performance Analysis, Personal Care, Pricing, Problem Solving Skills, Process Improvement, Revenue Growth, Sales Management, Team Lead/Manager, Time Management, Website Conversion, eCommerce
In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
As a account management intern, you will support the growth and day-to-day management of merchants in the FMCG category on TikTok Shop. You will work closely with line managers and cross-functional teams to ensure smooth operations and drive merchants performance.
This role offers hands-on experience in merchant management, data analysis, and e-commerce operations in a fast-paced environment, helping you build a strong foundation for your future career.
The FMCG GRKA team manages a concentrated portfolio of Global and Regional Key Accounts, with a major business focus on HBPC (Home, Beauty & Personal Care) and MKB (Moms, Kids & Babies). The team works closely with commercial, campaign, platform, and cross-functional teams to drive account growth, operational excellence, and business execution for strategic partners.
Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.
Responsibilities:
- Manage and grow a portfolio of key accounts of HBPC & MKB, owning their day-to-day performance and development
- Analyze merchant performance (traffic, conversion, AOV, GMV) to identify gaps and drive actionable improvements
- Drive merchant participation and execution in campaigns, ensuring readiness and maximizing sales impact
- Work closely with merchants to optimize assortment, pricing, and content (livestream & short video) to improve conversion
- Identify and scale high-potential merchants, building repeatable growth cases across the portfolio
- Coordinate with cross-functional teams (Campaign, Ads, etc.) to resolve issues and unlock merchant growth
- Maintain accurate merchant data and ensure timely communication of platform updates, policies, and initiatives Minimum Qualifications:
- Actively enrolled university student
- Strong analytical and logical thinking mindset
- Comfortable working with data (Excel/Google Sheets is a must)
- Good communication and stakeholder management skills
- Proactive, responsible, and able to manage multiple tasks under deadlines
Preferred Qualification:
- Interest in E-commerce, especially Health, Beauty, Personal Care and Moms & Baby category is a plus
- Ability to follow structured processes while identifying improvement opportunities
- Data-driven thinking with attention to details
- Ownership mindset (proactive follow-up, not waiting to be pushed)
- Willingness to learn fast and adapt in a fast-paced environment
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com