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Account Management

Axelon Services Corporation

Hometown, IL

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JOB DETAILS
SKILLS
Adobe Product Family, Billing, Brokerage, Communication Skills, Computer Skills, Customer Escalations, Customer Retention/Renewal, Customer Support/Service, Employee Benefits, Establish Priorities, Insurance, Insurance Sales, Interpersonal Skills, Marketing, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Organizational Skills, Partner Sales, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Project Planning, Project/Program Management, Sales Management, Team Player, Time Management, Underwriting, Writing Skills
LOCATION
Hometown, IL
POSTED
8 days ago
Pay Rate: $29 per hour
  • Location: Tampa, FL or Aurora, IL
  • Work Mode: Hybrid - in office Tuesday and Wednesday


Responsibilities:

  • Support implementation plans for new client installations and expanded product offerings.
  • Provide ongoing support for account maintenance and handle escalated issues.
  • Problem-solve on implementation and service conference calls.
  • Manage end-to-end account management experience for assigned cases ranging from 100 to over 100,000 eligible members.
  • Research and define opportunities to improve profitability and retain customers.
  • Respond proactively to customer needs.
  • Develop strong expert relationships with brokers/consultants.
  • Provide management with clear updates on issues and potential escalations.
  • Understand benefit offerings to group insurance accounts to provide enrollment material and client communications.
  • Serve as the primary contact to provide excellent post-sale high-level customer service and resolve escalated issues.
  • Attend client and industry events to represent the company.
  • Maintain up-to-date client databases.
  • Partner with sales, marketing, underwriting, billing, eligibility, claims, and customer service teams.
  • Provide expert consultative support both internally and externally.


Requirements:

  • Customer service experience in the insurance industry.
  • Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once.
  • Strong interpersonal skills, as well as excellent written and verbal communication skills.
  • Self-motivated, able to work well independently and as part of a team.


Preferred Skills:

  • Bachelor’s Degree.
  • Prior expertise in the PEO or Association space and/or insurance industry (sales, underwriting, operations).
  • Understanding of employee benefits (worksite and voluntary).
  • Ability to present and speak in front of large audiences.
  • Account management, project planning, and problem-solving experience.
  • Ability to consistently meet tight deadlines and work under pressure.
  • Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project).

About the Company

A

Axelon Services Corporation

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