Account Management - Operations Specialist, Scheduling and Cell Logistics

Spectraforce Technologies

Seattle, WA

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JOB DETAILS

SKILLS

Acceptance Testing, Billing, Biotech and Pharmaceutical, Business Intelligence, Business Operations, Business Processes, Calendar Management, Communication Skills, Continuous Improvement, Cross-Functional, Current Good Manufacturing Practice (cGMP), Customer Experience, Customer Support/Service, Data Quality, Distribution Channel, Documentation, ERP (Enterprise Resource Planning), Error Handling, FDA (Food and Drug Administration), Finance, International Operations, Logistics, Manufacturing, Master Data Management (MDM), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, On Call, Operational Support, Order Management, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Product Data Management (PDM), Production Planning, Purchase Orders, Reporting Dashboards, Requirements Management, Sales, Sales Management, Standard Operating Procedures (SOP), Supply Chain Operations, System Validation, Time Management, Willing to Travel, Work From Home

LOCATION

Seattle, WA

POSTED

Today

Position: Sr Specialist, Global Operations Support, Scheduling and Cell Logistics

Location: Seattle Eastlake or Giralda Farms!

Duration: 12 Months

M-F; Standard work hours!

60% On Site Hybrid ( On site Tues, Weds, Thurs)

Summary:

The SrSpecialist, Global Operations Support, Scheduling and Cell Logistics is a key individual contributor responsible for supporting end-to-end patient order management, scheduling master data, and ERP/scheduling systems across global Cell Therapy operations. This role provides subject matter expertise, executes complex operational tasks, and collaborates with regional and global partners to

ensure a seamless patient treatment and delivery experience.

The Sr. Specialist contributes to daily operational execution, system accuracy, market launch readiness, and continuous improvement efforts. This position plays an essential role in enabling a best-in-class customer experience for treatment centers worldwide.

Responsibilities:

? Execute day-to-day patient order management activities, including order initiation, exception handling, order completion, invoicing, credits, and returns.

? Maintain accurate Scheduling Master Data and other operational master data across ERP and scheduling systems for commercial and clinical Cell Therapy programs.

? Monitor automated document creation (e.g., sales orders, purchase orders) and resolve system exceptions in ERP and scheduling platforms.

? Provide timely issue resolution and escalation support for operational challenges related to orders, scheduling, and master data.

? Support ERP and scheduling system enhancements, market launches, and operational readiness activities, including User Acceptance Testing (UAT), requirements gathering, and system validation.

? Maintain and update SOPs, work instructions, and business process documentation to ensure alignment with current operational practices.

? Collaborate routinely with regional SCLT teams (NorAm, EU, APAC) and cross-functional partners in Manufacturing, Production Planning, Commercial, Product Data Management, Allocation & Demand Management, Finance, and external distributors.

? Engage with internal and external stakeholders through in-person, electronic, and virtual channels to support seamless patient treatment center operations.

? Support reporting and KPI tracking efforts; partner with BI&A teams to develop dashboards and tools that monitor operational performance.

? Identify process gaps and opportunities for improvement; contribute to the design and implementation of future-state workflows and continuous improvement initiatives.

? Support deviations, CAPAs, investigations, and operational escalations related to order management, scheduling, and master data processes.

? Participate in cross-functional projects, working groups, and operational meetings as assigned.

? Provide on-the-job training and knowledge sharing in areas of subject-matter expertise to

support team capability building.

? Contribute to a positive end-to-end customer experience for global treatment centers by ensuring accuracy, responsiveness, and operational excellence.

Education and Experience:

? Bachelor's degree or 4+ years of experience in the pharmaceutical/biotech industry.

? Experience in a regulated (cGMP/FDA) environment.

? Strong background in order management, planning/scheduling, or master data management within supply chain or patient operations.

? Cell Therapy or patient-specific therapy experience preferred.

? Proficiency with ERP and scheduling systems (e.g., Oracle, SAP, APEX, GPS).

? Advanced proficiency in Microsoft Office 365 (Outlook, Excel, PowerPoint, Word).

Knowledge, Skills, and Abilities:

? Highly self-motivated, professional, and able to work independently or collaboratively.

? Strong communication and presentation skills.

? Skilled in planning, organizing, and synthesizing complex information.

? Effective at managing tense situations and de-escalating issues.

? Flexible and adaptable in a dynamic, rapidly evolving environment.

? Strong customer service orientation and commitment to operational excellence.

? Comfortable working with global and culturally diverse teams.

? Demonstrates core values: Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion.

? Position is office-based in Seattle, Giralda Farms; a minimum of 60% in-office attendance is required.

? Remote work must be performed from a consistent home office setup with reliable internet.

? Evening, weekend, and holiday on-call support may be required.

? Travel up to 10%; international travel no more than once per year.

About the Company

Spectraforce Technologies

Spectraforce is a leading global services firm that provides a portfolio of Consulting, Staffing and Outsourcing services & solutions to a broad range of clients and industries worldwide. We are headquartered in Raleigh, NC, USA and have offshore global delivery centers at Pune, Chandigarh, and Hyderabad, India. At Spectraforce we have a Philosophy - a Philosophy that excellence is derived through dedicated, focused and innovative work. We also believe that knowledge comes through sharing and growth comes to every organization where people use knowledge in team work. A progressive culture and a world of possibilities is what you see with us.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Computer/IT Services

FOUNDED

2004

WEBSITE

http://www.spectraforce.com

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