Our Account Management Specialists ensure delivery of excellent customer service, develop solid customer relationships by handling questions, concerns, transactions and renewals. Responsible for the delivery of client service and fostering solid client relationships to achieve targeted membership growth and retention for Major/National Accounts. Ensures the end-to-end process is executed, and provides consistent service level for Brokers and Groups.
Location: this position is located at our main campus in Meridian, Idaho and requires an onsite presence in the office as well as some client sites.
Travel: ability to occasionally attend local offsite meetings, events, and/or visit client sites
Required Licenses/Certifications: Idaho Health License or must obtain within 120 days
Required Experience: 3/+ years' health insurance industry and/or relevant experience, preferably to include:
Microsoft Office (Excel, Outlook) at intermediate level
Experience using CRM, Salesforce, and/or Facets
Health care industry experience related to insurance and self-funded Groups
Health insurance contracts, Coding, and Benefit terminology
Comprehensive understanding of benefit plan administration, ERISA, COBRA, HIPAA, and industry practices, as well as fundamental understanding of plan compliance issues
Membership and claims processing procedures knowledge
Previous call center or phone experience in a professional setting
Your day may look like:
Achieves targeted membership growth and retention for Major/National Accounts by performing or assisting in renewals, benefit design, account implementation, documentation, and procedure/process development and implementation.
Service is provided with accuracy, timeliness and cordiality via phone, email and written correspondence. Provides customer service, resolves problems, recommends modifications to products/services with client groups, brokers, consultants, and members. Explains benefits, claim filing procedures, benefit upgrades and other situations that may arise.
Leads all aspects of proper set-up and maintenance of all documentation important to the administration of the account.
May help prepare presentations to existing clients and/or brokers.
As of the date of this posting, a good faith estimate of the current hourly pay range is $26.12 to $36.58. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.
We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.
We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.
Reasonable accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.