The ideal candidate will be the Lead point of contact for any and all matters specific to the customer, and have proven experience in account management/program management, and electronic manufacturing services. This position will be working from a home office.
Essential Duties and Responsibilities:
Operating as the lead point of contact for any and all matters specific to the customer(s).
Building and maintaining strong, long-lasting customer relationships.
Overseeing customer account and operational management, including quoting and agreements to maximize profit
Develop trusted relationships with key customer stakeholders
Ensure the timely and successful delivery of product, services and solutions according to customer needs and objectives
Clearly communicate customer needs to the organization and ensures the development of plan and actions to exceed the customer objectives
Develop new business with existing customers and/or identify areas of improvement to meet costing quotes
Collaborate with sales team to identify and grow business opportunities
Assist with challenging customer requests or issue escalations as needed
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.