Account Manager, Additive Manufacturing (ET)

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID : 20941

Employment Type : Full Time

Job Category : Metalworking

Work Location : Menomonee Falls, WI (Whse)

BRIEF POSITION SUMMARY:

We are seeking a proactive and results-driven Account Manager to join our team in the rapidly growing field of Additive Manufacturing (AM). The ideal candidate will serve as a key point of contact for customers and MSC sales, managing relationships, understanding their needs, and helping them leverage additive manufacturing technologies to drive innovation and business growth. This position combines technical expertise with exceptional customer service skills to ensure that clients receive the best solutions for their specific requirements.

DUTIES AND RESPONSIBILITIES

Client Relationship Management:

• Build and maintain strong, long-lasting customer relationships.
• Serve as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring customer satisfaction.
• Understand clients' business objectives and technical requirements, offering tailored additive manufacturing solutions.

Sales and Business Development:

• Develop and execute strategies to grow existing accounts and acquire new clients in the additive manufacturing sector utilizing MSC's sales reps and customer base.
• Attend trade shows to promote the company's additive manufacturing solutions.
• Present and promote the company's additive manufacturing solutions, services, and products to potential customers and MSC's sales teams.
• Collaborate with the sales team to identify opportunities and close deals.

Technical Expertise and Guidance:

• Provide clients and sales associates with expert advice and guidance on additive manufacturing processes, materials, and technologies.
• Act as a liaison between clients and engineering teams to ensure all technical requirements are clearly understood and addressed.

Market and Industry Insights:

• Stay up to date with trends and innovations in additive manufacturing and identify opportunities to offer cutting-edge solutions to clients.
• Provide feedback to the product development team on customer needs and market demands.

Performance Tracking and Reporting:

• Monitor account performance and ensure client satisfaction through regular follow-ups and performance reviews.
• Maintain detailed records of client interactions, project statuses, and sales activities in CRM tools.
• Prepare and present sales forecasts, reports, and KPIs to senior management.
• Responsible for profitability and growth initiatives consistent with MSC corporate goals.

Project Management and Coordination: (20% of the time)

• Oversee the execution of additive manufacturing projects from initial inquiry to delivery.
• Coordinate the preparation of quotes, proposals, and technical documentation in alignment with client specifications.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

QUALIFICATIONS

What You Need:

• Bachelor's degree in engineering, Business, or a related field (or equivalent experience).
• Minimum of three years of experience in account management, sales, or business development,
• Possess extensive knowledge of various additive technologies
• Expertise in broad spectrum of additive manufacturing techniques and systems
• Expertise in a broad spectrum of additive manufacturing materials and their properties
• Customer-service mindset
• Comfortable speaking in front of groups
• Ability to manage multiple client accounts and projects simultaneously.

Bonus Points If You Have:

• Preferred account management experience within the additive manufacturing, industrial, or engineering sectors.
• Excellent communication, negotiation, and presentation skills
• Expertise in a diverse set of modern 3D printing technologies, best practices, and capabilities
• Strong problem-solving and troubleshooting abilities.
• Proficient with CRM software and Microsoft Office Suite.
• Passion for technology and innovation, particularly in the manufacturing and 3D printing space.

Other Requirements:

• A valid driver's license may be required.
• Position requires up to 60% of travel
• This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI").
• INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $58000 - $91080 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.