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Account Manager

Alera Group

Amarillo, Texas

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JOB DETAILS
SKILLS
Best Practices, Brokerage, Communication Skills, Compensation and Benefits, Competitive Analysis/Strategy, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Employee Benefits, File Maintenance, Identify Issues, Insurance Claims, Maintain Compliance, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Process Improvement, Proposal Writing, Regulatory Requirements, Retention Programs, Sales Management, Strategic Planning, Support Documentation, Systems Maintenance, Team Player, Time Management, Underwriting, Vision Plan, Writing Skills
LOCATION
Amarillo, Texas
POSTED
3 days ago
OVERVIEW

Account Manager - Employee Benefits
In-Office | Amarillo, Texas

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group
  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES

What You'll Do
Responsibilities vary depending on the specific corporate function but may include:
  • Supporting strategic initiatives by assisting producers with new and renewal group benefits, including medical, dental, vision, and ancillary plans
  • Partnering with producers, carriers, and internal teams to coordinate renewals and gather required underwriting information
  • Managing functional workflows such as requesting and reviewing carrier quotes, preparing proposals, enrollment packets, and renewal documentation
  • Analyzing quotes, premiums, and plan details to identify issues, discrepancies, or opportunities and making recommendations to producers
  • Ensuring accuracy of new and renewal policies, including coverages, rates, and plan details, and updating agency management systems accordingly
  • Providing in-house customer service to assigned clients, responding to questions related to insurance, claims, or administrative matters
  • Preparing audit documentation and supporting internal or external reviews
  • Maintaining organized electronic files, correspondence records, and suspense systems to track outstanding items
  • Ensuring compliance with agency E&O guidelines, internal procedures, and best practices
  • Contributing to a collaborative culture that supports colleagues across Alera Group's national network

QUALIFICATIONS

What You Bring
  • Bachelor's degree in a relevant field or equivalent professional experience
  • Minimum of 2 years of experience in an employee benefits account management or similar role
  • Strong understanding of employee benefit plans and ancillary coverages
  • Experience working with benefits systems and carrier portals (e.g., BenefitPoint, AMS360, quoting platforms)
  • Strong organizational and time-management skills with attention to detail
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office Suite and relevant benefits administration tools
What Sets You Up for Success
  • Ability to work effectively in a collaborative, fast-paced environment
  • Strong sense of accountability and ownership for client deliverables and timelines
  • Curiosity and willingness to continuously learn and improve processes
  • Strategic thinking with the ability to balance operational execution and client needs
  • Commitment to supporting a performance-based and client-focused culture

ADDITIONAL INFORMATION

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is In-Office

Professional Development - Alera Group Academy

About the Company

A

Alera Group

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