Account Manager

Job Summary

We are seeking a dynamic team member with excellent customer service skills and a desire to

build solid relationships with our customers. The primary goal of our Account Managers is to provide top-

tier customer service and ensure high customer retention. This includes responding to Request for

Quotes (RFQs) in a timely manner and the subsequent purchasing and logistics required for successfully

processing client orders.

Far North Supply, a locally owned purchasing and logistics company, is seeking an Account Manager to

join our expanding team. We are looking for a full-time team member with customer service, account

management, and / or sales experience. Mechanical, construction, or oilfield background is preferred.

This position is Monday through Friday, 8 hours per day, schedule to be determined.

Job Duties and Responsibilities

• Client Engagement and Relationship Management Build, maintain, and create strong customer relationships with new and existing clients
• Answer sales calls for general information, addressing and resolving customer
• concerns or questions
• Maintain clear, timely, and consistent communication with customers
• Quoting and Order Management
• Ensuring the delivery of personalized customer service through timely and accurate quotations/sales orders that balance client needs with company margin goals.
• Coordinating deliveries/order logistics on behalf of customers
• Ensure accuracy and timely follow through of all orders from beginning to end.
• Vendor and Supplier Management
• Identify, Evaluate, and Maintain relationships with qualified vendors/suppliers.
• Track supplier confirmations, shipping timelines, and delivery status
• Effective communication with vendors/suppliers in order to perform other job functions (i.e. requesting quotes, acquiring payment terms, etc.)
• Maintain clear and consistent vendor and item records.
• Team Work and Collaboration
• Partner with fellow account management team, accounting, warehouse team to provide the best possible service to customers.
• Coordinate with Warehouse/Operations for receiving, staging, and order expediting.
• Other duties as assigned

Requirements and Qualifications

• Basic computer skills, including but not limited to:
• Proficiency with Microsoft Office Suite – Word, Excel, Outlook, etc.
• Standard and 10-key Typing
• Basic Mathematical Skills:
• Add, Subtract, Multiply, and Divide
• Calculating Percentages, Mark Ups, and Profit Margins
• Highly Organized and Detail Oriented
• Effective Communicator and Team Collaborator
• Must have excellent verbal and written communication skills.
• At least 3 years in customer service preferred.
• At least 3 years of experience in B2B sales and logistics preferred.
• Must be at least 18 years old. Must have a high school diploma or equivalent.
• Must be able to perform physical requirements of a normal office position – Walking,
• Standing, Lifting up to 25lbs., etc.
• Must have a clean criminal background.

**Benefits to be discussed in person at the time of interview and/or offer.

Are you ready to make an impact in industries that move the world? At Far North Supply, we’re all about delivering essential procurement and supply chain solutions to power oilfields, construction giants, remote villages, and beyond.

We’re growing fast and looking for dynamic, driven individuals to join our team of problem-solvers and innovators. If you thrive in a high-energy environment where every day is different and success is shared, we want to meet you!