Account Manager

TekWissen LLC

Ann Arbor, MI

JOB DETAILS
SALARY
$60,000–$70,000
SKILLS
Cellular Telephone, Communication Skills, Corporate Policies, Customer Relations, Diversity, Documentation, Establish Priorities, Follow Through, Leadership, Maintain Compliance, Offshoring, Onboarding, Outbound Marketing, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Relationship Management, Revenue Growth, Sales Management, Scorecarding, Service Delivery, Team Player, Workforce Management, Writing Skills
LOCATION
Ann Arbor, MI
POSTED
30+ days ago
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Account Manager
Location: Ann Arbor, MI
Duration: Full-Time
Job Type: Hybrid
Job Description:
  • The Account Manager is responsible for building relationships and growing revenue with some of our most important clients.
  • The Account Manager works directly with the client/MSP to understand all open job requirements as well as coordinates recruitment efforts with our offshore delivery office.
  • This position nurtures existing end-client relationships as well as creates new networking opportunities within the client, in order to grow Account Overall Value (AOV) that aligns with historical performance and quarterly targets.
  • Account Managers also proactively search for new opportunities to grow their accounts within the existing program or with new programs.
  • Essential Duties and Responsibilities:
  • Manage end-client related daily account activities such as: requirement qualification and prioritization, follow up with the recruitment and service delivery team on coverage/submission status on all active client positions with the goal of getting a placement
  • Develop and expand relationships with client POCs to build trust, credibility and additional requisitions to source
  • Develop, maintain and manage relationships with TekWissen recruitment delivery team to ensure all requirements are properly covered, bring ideas forward to TekWissen leadership and client POCs when TekWissen is unable to cover requirements
  • Actively search for new opportunities in your designated account base
  • Participate in client score card calls to understand areas for improvement, and create improvement plans for each account as needed
  • Review reports from all internal tracking systems to ensure Recruitment, Service Delivery and Onboarding teams are meeting client expectations so TekWissen meets and exceeds KPIs
  • Demonstrate behavior that promotes team work and reduces conflict. Ensure compliance with work rules and corporate policies
  • Full lifecycle account management. Uncapped bonuses earned on account growth
Qualifications/Experience Requirements:
  • Staffing Industry Experience preferred
  • Experience with outlook / O365 technology suite or similar technologies
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced dynamic environment with evolving priorities and initiatives
  • Excellent documentation and follow up skills
  • Ability to work independently and think critically to solve problems
  • Customer focused and collaborative mindset
Education:
  • Bachelor's degree in Business, Marketing or related program preferred.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer and cell phone
  • Job duties to be conducted in an office environment
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/