City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. We pride ourselves on being a partner that helps our clients save time, solve problems, and keep their facilities clean and safe.ESSENTIAL FUNCTIONS Responsible for the business operations of an assigned client contracted service area. This position provides field support including training, guidance with starting new clients, troubleshooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and contractors. Serve as the local point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards. Manage, expand, and diversify client relationships with an eye toward potential add‑on sales opportunities and the ability to determine pricing, staffing, and logistics. Supervise and direct Night Manager(s); ensure the client's strategy is executed and all services are performed correctly. Implement company policies and procedures associated with client service levels.ADDITIONAL RESPONSIBILITIES Work with a high level of autonomy on a daily basis but will still have access to support from the Director of Operations and our administrative support teams. Negotiate contracts, procure supplies from clients, and ensure high client satisfaction. Promote sales, procure, and monitor supplies for clients. Effectively communicate all client issues with contractors and the Director of Operations, promptly addressing any client issues or problems that arise. Use City Wide's CRM to perform client inspections, add extra charges, route Night Managers, etc. Discuss surveys with clients and encourage participation. Communicate client survey responses to the Director of Operations, Night Managers, and contractors. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Participate and be present at monthly contractor paydays. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Notify Sales Executives of potential accounts in your territory, especially new construction.EXPERIENCE 3–5 years sales/management experience in building maintenance, facility management or equivalent experiencePrior experience as an Account Manager, B2B Sales, Account Representative, or other customer service route‑based positions preferredBENEFITS City Wide Facility Solutions has been nominated as a Best Places to Work for Cincinnati and Dayton for three consecutive years and received the Better Business Bureau's Torch Award for ethics. Our benefits include:Medical/Dental/Vision offered after 30 days3 weeks of paid PTO6 paid holidays2 paid floating holidaysSimple IRA with company matchLong & Short term disability offered at no cost to the employee along with Life and AD&DThis is a territory‑based opportunity and mileage is reimbursed at $0.625 per mile.ABOUT US / CULTURE We are a dependable and positive organization built on a foundation of trust. Our work environment is healthy, supportive, dynamic, and collaborative, allowing everybody to bring their best self to work every day and promote growth and development. We are fast‑paced and challenging. Our dress code reflects our image. We are proud to be the most professional service provider in an unprofessional industry. Family‑oriented, flexible, and accommodating to employees' needs.#J-18808-Ljbffr