Account Manager

Help our clients have events they can be proud of.

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At Synergetic, we don't just provide audio visual equipment. We make our clients look great in front of a lot of important people.

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Whether it's a pharmaceutical meeting, national sales conference, executive presentation, product launch, or corporate event, our clients trust us with moments that matter.

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We're looking for an Account Manager who helps make that happen.

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Someone who can build relationships, solve problems, communicate exceptionally well, and guide customers through every step of the planning process. This isn't an order-taking position. It's about understanding what our clients are trying to accomplish and helping them create an event they're proud of.

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If you're organized, calm under pressure, genuinely enjoy helping people, and thrive in a fast-paced environment where every day is different, we'd love to meet you.

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Why We Exist

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We believe every client deserves to feel confident before their event begins.

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Our responsibility is to remove stress, anticipate problems before they happen, and deliver an experience that feels effortless.

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We're easy to work with.

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We're thoroughly prepared.

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We're fun to be around.

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Most importantly, we help our clients succeed when it matters most.

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If that excites you, you'll probably love working here.

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What You'll Do

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As an Account Manager, you'll become the primary point of contact for your customers.

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You'll guide them from the first conversation through the successful completion of their event while working closely with our Project Management and Operations teams.

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Responsibilities include:

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·       Build relationships with new and existing customers

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·       Understand the client's vision and recommend the best production solutions with the help of our Project Management team

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·       Create proposals alongside our internal Project Management team

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·       Keep customers informed throughout the planning process

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·       Manage timelines, milestones, and deadlines

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·       Coordinate closely with Project Managers and Operations

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·       Attend venue walkthroughs and client meetings

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·       Answer questions quickly and confidently

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·       Take exceptional notes and keep accurate records

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·       Follow up on every opportunity

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·       Help ensure every customer receives an outstanding experience before, during, and after their event

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What Makes Someone Successful Here

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You'll probably fit in well if you are:

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·       An exceptional communicator who enjoys talking with people

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·       Highly organized and naturally detail-oriented

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·       Comfortable managing multiple clients and deadlines simultaneously

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·       Patient when plans inevitably change

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·       Honest, even when conversations are difficult

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·       Self-motivated and accountable

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·       Curious and always looking to learn

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·       Able to prioritize without constant direction

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·       Comfortable attending networking events and representing the company professionally

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·       Someone who enjoys working with a team instead of working alone

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·       Someone who believes every event can always be a little better than the last

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Qualifications

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·       Minimum three years of experience in the live event, meeting, or audio-visual industry

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·       Experience discussing audio visual solutions with clients

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·       Sales and customer relationship experience preferred

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·       Strong written and verbal communication skills

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·       Excellent organizational skills

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·       Proficient with Microsoft Office

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·       Experience with Flex Rental Solutions is a plus

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·       CRM experience preferred

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·       Valid driver's license

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A Typical Week

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No two weeks look exactly alike.

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You might be:

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·       Meeting with a new pharmaceutical client

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·       Following up on proposals

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·       Working with Project Managers on upcoming events

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·       Conducting venue walkthroughs

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·       Participating in production meetings

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·       Calling customers to answer questions

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·       Reviewing event timelines

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·       Helping solve last-minute challenges

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·       Learning about new technology and production techniques

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·       Occasionally attending events to support your customers

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This Position Is For You If...

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·       You enjoy building relationships.

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·       You don't wait to be told what to do.

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·       You like structure and organization.

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·       You appreciate checklists and timelines.

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·       You answer your phone.

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·       You return emails promptly.

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·       You love solving problems.

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·       You believe details matter.

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·       You remain calm when plans change.

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·       You genuinely care about helping customers succeed.

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Location

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This is an in-office position based in Bensalem, Pennsylvania, just outside Philadelphia.

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Candidates should live within commuting distance or be willing to relocate. Relocation assistance may be available for the right candidate.

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Benefits

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·       Starting at $80,000, negotiable based on experience

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·       Health insurance

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·       Paid Time Off

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·       Paid Holidays

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·       401(k) with company match

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·       Opportunities for professional development

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Ready to Apply?

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If you're looking for a career where your work directly impacts the success of some of the region's most important meetings and events, we'd love to hear from you.

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Send your resume to:

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jobs@sslproductions.com

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