Account Manager

Overview --------

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us? -------------

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Account Manager - NIH Fire Alarm and Fire Sprinkler Service, Inspection, and Testing Program

The Account Manager is responsible for leading and managing the service, inspection, and testing (ITM) program for NIH facilities. This role serves as the primary point of contact for NIH stakeholders and oversees day-to-day contract execution, coordination of service activities, compliance, and performance across fire alarm and fire sprinkler systems. The position requires strong program leadership, technical understanding of life safety systems, and the ability to manage complex, high-visibility federal service contracts.

Clearance/Citizen Type:

Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information. (Ability to obtain and maintain a Top-Secret clearance.)

Responsibilities:

Serve as the primary point of contact for NIH contracting officers, facility managers, and stakeholders

Lead execution of the NIH fire alarm and fire sprinkler service, inspection, and testing program

Coordinate and oversee ITM activities across multiple buildings and systems

Ensure compliance with contract requirements, NFPA standards, and NIH-specific procedures

Coordinate service scheduling, staffing, and resource allocation in collaboration with service managers and coordinators

Monitor performance metrics, service completion, and deliverables

Oversee issue resolution, corrective actions, and follow-up work

Support contract modifications, task orders, and scope changes

Coordinate inspections, audits, and reviews with NIH representatives and AHJs

Ensure accurate documentation, reporting, and record retention in accordance with federal requirements

Support invoicing, contract closeout, and performance reporting

Lead internal coordination between service, inspection, engineering, and compliance teams

Identify opportunities to improve service efficiency, compliance, and customer satisfaction

Qualifications:

7+ years of experience with a Bachelors Degree (Preferred)

10+ Years of experience with an Associate's Degree

12+ years of experience with a HS Diploma

Required Skills and Competencies:

Strong understanding of federal service contracts and compliance-driven environments

Ability to lead complex, multi-site ITM programs

Strong organizational, planning, and coordination skills

Ability to manage multiple priorities and high service volumes

Ability to work under pressure in high-visibility federal environments

Strong communication and stakeholder management skills

Customer-focused mindset with attention to detail and compliance

Ability to coordinate cross-functional teams and resources

Strong problem-solving and decision-making skills

Required Qualifications:

Experience managing federal customers or programs

Experience overseeing fire alarm and fire sprinkler service, inspection, and testing programs

Knowledge of applicable NFPA standards (including NFPA 72 and NFPA 25)

Experience coordinating large-scale service contracts or programs

Valid driver's license with acceptable driving record

Ability to meet federal background, clearance, and site access requirements

This position has been identified as requiring an additional client background check.

Preferred Qualifications:

Experience supporting NIH, HHS, VA, DoD, or similar federal agencies

Familiarity with federal reporting, compliance, and audit processes

NICET II certification in Fire Alarm or Automatic Sprinkler Systems (preferred)

Experience managing multi-year, multi-site federal service programs

Experience coordinating AHJ and federal inspections

Working Conditions:

Combination of office base with field work up to 5% of the time

Regular interaction with NIH facilities and federal stakeholders

May require travel within the NIH campus or regional facilities

Flexible hours to support program demands and federal deadlines

Abilities:

Exposure to computer screens for an extended period of time

Sitting for extended periods of time

Reach by extending hands or arms in any direction

Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard

Listen to and understand information and ideas presented through spoken words and sentences

Communicate information and ideas in speaking so others will understand

Read and understand information and ideas presented in writing

Apply general rules to specific problems to produce answers that make sense

Identify and understand the speech of another person

Pay Range:

USD $112,800.00 - USD $169,200.00 /Yr.