Account Manager in Bluffton, South Carolina, United States
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Job Summary
The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.
Duties and Responsibilities
• Identify and pursue opportunities to sell ancillary enhancement services to existing clients within the portfolio. • Develop accurate estimates and takeoffs for both new and existing clients as needed. • Deliver timely bid proposals and designs for enhancement projects. • Generate referrals from existing client base and communicate leads to Business Developer. • Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact. • Conduct regular site walkthroughs with clients to ensure quality and service expectations are met. • Lead and facilitate the resolution of client concerns or issues. • Ensure timely account renewals within the assigned client portfolio. • Proactively assess and address site enhancement needs during visits. • Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations. • Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met. • Support hiring training and coaching of field crews for the assigned portfolio. • Promote and enforce safety policies and procedures. • Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary enhancement services. • Assist the Branch Manager in overall leadership of the branch, including participation in all relevant meetings. • Maintain proper account documentation and notes in the CRM system. • Monitor and maintain satisfactory accounts receivable levels. • Coordinate with the Branch Administrator to keep client records and contact information current. • Perform additional duties as assigned by the Branch Manager.
Education and Experience
Associates or Bachelors degree in a business-related field or equivalent experience in a customer-focused service industry.
Minimum 3 years of experience in customer service management and leadership, preferably in the landscaping industry or local marketplace.
Strong written and verbal communication skills.
Demonstrated leadership and coaching abilities.
Ability to foster collaboration and teamwork.
Physical Demands
• Operation of a computer and other office equipment, such as a laptop, cell phone, and sales and operational programs. • Position is a combination of mobile and sedentary work, must be able to remain in a stationary position for long periods of time. • Customarily and regularly spends more than half of the time working away from BrightViews places of business, walking job sites, selling, and obtaining orders or contracts for BrightView services. • Ability to travel by car, train, and plane. • Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours.
Work Environment
Works both indoors and outdoors, attends branch stretch and flex 3-4 days per week. Field-based position, a combination of office and customer-facing.
About BrightView
BrightView Landscapes LLC is an Equal Opportunity and E-Verify Employer. This job description is subject to change at any time.
Benefits
BrightView offers a suite of health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include:
• Medical, dental, and vision insurance • Ancillary and voluntary products • 401k savings plan with employer contributions • 6 to 9 company paid holidays per year • Employees may also be eligible to receive paid time off for vacation and/or sick leave • Tuition reimbursement and/or potential variable pay opportunities based on position and performance • A detailed benefits package will be provided during the interview process.
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