Account Manager

W.S. Emerson Company is currently seeking a full-time Account Manager to join our team. Candidates must have strong organizational skills, excellent customer service, and the ability to multitask with attention to detail.

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Key Responsibilities:

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•  Serve as the lead contact for a portfolio of high-value clients, managing relationships with professionalism, responsiveness, and a solutions-first mindset.
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• Act as a trusted advisor to clients by understanding their goals and proactively offering product recommendations, creative services, and strategic guidance.
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• Oversee the full lifecycle of client projects, from initial discovery through delivery, ensuring timelines, budgets, and brand standards are met.
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• Collaborate with Sales Coordinators for day-to-day support while maintaining management and overview of clients and projects.
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• Identify opportunities to expand business within existing accounts and assist in onboarding new clients
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• Use HubSpot to record all client communication, including phone calls, meetings etc.
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Qualifications:

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•  Associate degree or equivalent experience
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• Proficiency in Microsoft Office (Word, Excel, and Outlook).
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• Proven customer service skills.
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•  Previous B2B sales experience preferred.
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• Experience using HubSpot or other CRM preferred
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Benefits:

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•  Paid time off
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• 10 paid company holidays
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• Health Insurance
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• 401(k)
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This is a full-time position, Monday through Friday, from 8 am to 5 pm. Compensation will be based on experience.