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Account Manager

Selective Staffing Solutions

Buffalo, NY

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JOB DETAILS
SKILLS
Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Service Operations, Customer Support/Service, Develop and Maintain Customers, Documentation, Maintain Compliance, Multiplatform/Cross-Platform, Multitasking, Operational Communications, Order Management, Performance Analysis, Pricing, Process Improvement, Quality Assurance, Quality Management, Quality Metrics, Sales Management, Service Delivery, Team Player, Time Management
LOCATION
Buffalo, NY
POSTED
1 day ago

Shift: 8: 00 AM –5: 00 PM, Monday–Friday
Job Summary
The Client Account Manager supports client service operations by coordinating communication, managing client accounts, ensuring timely completion of tasks, and maintaining high-quality service standards. This role works closely with internal teams, affiliates, and clients to ensure smooth operations, accurate documentation, and strong client relationships.
Key ResponsibilitiesClient Support & General Duties
  • Assist Client Support Representatives (CSR) in delivering timely and high-quality service
  • Coordinate with internal teams to improve client support processes and outcomes
  • Ensure all tasks, follow-ups, and scheduled activities are completed on time
  • Maintain accurate and timely records in company systems and logs
  • Monitor client situations and escalate issues requiring management attention
  • Respond quickly to service issues and ensure proper resolution or intervention
  • Provide feedback and insights to management on recurring issues or trends
  • Recommend process improvements to enhance service quality and efficiency
  • Manage work orders, dispatch coordination, and related client service actions
  • Multitask across multiple software platforms and systems effectively
Client Relationship Management
  • Serve as the primary point of contact for assigned clients
  • Build and maintain strong client relationships
  • Communicate proactively with clients regarding service updates and issues
  • Handle client escalations and ensure timely resolution
  • Coordinate with internal departments to ensure service delivery standards are met
  • Maintain collaborative relationships with affiliates while ensuring compliance
  • Escalate technical or complex issues to internal subject matter experts
Quoting & Follow-Up
  • Review affiliate and supplier proposals for accuracy and completeness
  • Ensure pricing, scope, and service requirements align with client expectations
  • Deliver client quotes in a timely and professional manner
  • Follow up on submitted quotes to determine client decisions or questions
  • Document all client communications related to quoting and proposals
  • Coordinate with affiliates to clarify proposal details and reduce back-and-forth communication
Reporting & Quality Assurance
  • Prepare and distribute weekly and monthly reports on schedule
  • Monitor service level performance and departmental reporting requirements
  • Ensure accuracy and completeness of all reporting documentation
  • Support ongoing quality assurance efforts and service improvements

About the Company

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Selective Staffing Solutions

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