Shift: 8: 00 AM –5: 00 PM, Monday–Friday Job Summary The Client Account Manager supports client service operations by coordinating communication, managing client accounts, ensuring timely completion of tasks, and maintaining high-quality service standards. This role works closely with internal teams, affiliates, and clients to ensure smooth operations, accurate documentation, and strong client relationships. Key ResponsibilitiesClient Support & General Duties
Assist Client Support Representatives (CSR) in delivering timely and high-quality service
Coordinate with internal teams to improve client support processes and outcomes
Ensure all tasks, follow-ups, and scheduled activities are completed on time
Maintain accurate and timely records in company systems and logs
Monitor client situations and escalate issues requiring management attention
Respond quickly to service issues and ensure proper resolution or intervention
Provide feedback and insights to management on recurring issues or trends
Recommend process improvements to enhance service quality and efficiency
Manage work orders, dispatch coordination, and related client service actions
Multitask across multiple software platforms and systems effectively
Client Relationship Management
Serve as the primary point of contact for assigned clients
Build and maintain strong client relationships
Communicate proactively with clients regarding service updates and issues
Handle client escalations and ensure timely resolution
Coordinate with internal departments to ensure service delivery standards are met
Maintain collaborative relationships with affiliates while ensuring compliance
Escalate technical or complex issues to internal subject matter experts
Quoting & Follow-Up
Review affiliate and supplier proposals for accuracy and completeness
Ensure pricing, scope, and service requirements align with client expectations
Deliver client quotes in a timely and professional manner
Follow up on submitted quotes to determine client decisions or questions
Document all client communications related to quoting and proposals
Coordinate with affiliates to clarify proposal details and reduce back-and-forth communication
Reporting & Quality Assurance
Prepare and distribute weekly and monthly reports on schedule
Monitor service level performance and departmental reporting requirements
Ensure accuracy and completeness of all reporting documentation
Support ongoing quality assurance efforts and service improvements
Numbers & Facts
Location
Buffalo, NY
Skills
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Managementunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Maintain Complianceunmatched
Multiplatform/Cross-Platformunmatched
Multitaskingunmatched
Operational Communicationsunmatched
Order Managementunmatched
Performance Analysisunmatched
Pricingunmatched
Process Improvementunmatched
Quality Assuranceunmatched
Quality Managementunmatched
Quality Metricsunmatched
Sales Managementunmatched
Service Deliveryunmatched
Team Playerunmatched
Time Managementunmatched
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