With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.
It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!
Note: This position requires full professional fluency in both French and English.
Key Responsibilities
You will lead the overall management of our most valuable business segmentation of customers
You will resolve customer cases and tasks daily
You will share data with restaurants to change behavior and drive adoption
You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
Respond to restaurant partner concerns from our Customer Support and field teams
Perform presentations and training remotely to restaurant customers
You will encourage customers to think differently about their business in ways that will help both parties achieve success
You will consistently meet and exceed regular team and individual goals
You will contribute to an overall reduction in customer churn
Please apply if:
Account management experience
Proven record of consultative selling and/or account management
Deep knowledge of restaurant operations
Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
Aptitude for capturing and using data to advise and persuade others to make business decisions
Excellent communication, listening, influencing and training skills
High-reaching, tenacious and results driven
Validated ability to work across many departments to take on problems and achieve results.
Excellent organization, documentation and time management skills
Shown success working in an unstructured and entrepreneurial environment
Experience using Salesforce of equivalent CRM solution is a plus
Bilingual - English and French
Bachelors degree and/or equivalent preferred
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $60,000 - $70,000USD.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so were building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.