Cadence, Communication Skills, Computer Skills, Cross-Functional, Customer Satisfaction, ERP (Enterprise Resource Planning), Enterprise Sales, Information Technology & Information Systems, Manufacturing, Manufacturing Systems, Offshoring, Organizational Skills, Pre-Sales, Product Lifecycle Management, Relationship Management, Sales, Sales Management, Sales Proposals, Sales Support, Statement of Work (SOW), Strategic Accounts, Supply Chain, Technical Delivery, Technical Support
About the Role
Indium Software is seeking an experienced Account Manager based in Cleveland, Ohio to manage and grow a large strategic manufacturing and industrial enterprise account. This role will serve as the primary onsite point of contact, working closely with client stakeholders and Indium's offshore delivery teams.
Key Responsibilities
•Own overall relationship management for a strategic enterprise account
•Act as the primary onsite point of contact for business and IT stakeholders.
•Drive account growth through identification of new opportunities and expansion areas
•Coordinate closely with offshore delivery teams to ensure smooth execution and client satisfaction
•Manage commercial aspects including SOWs, renewals, staffing alignment, and governance cadence
•Support pre sales activities, proposals, and solution discussions in collaboration with technical teams
•Ensure strong communication between onsite and offshore teams to deliver consistently high quality outcomes
Required Experience and Qualifications
•8 to 10 years of experience in IT services sales or account management
•Strong experience working in an onsite offshore delivery model
•Proven ability to manage enterprise accounts and senior client stakeholders
•Solid understanding of IT services, digital engineering, and technology delivery models
•Excellent communication, relationship building, and coordination skills
•Ability to operate independently while collaborating with cross functional teams
Preferred Qualifications
•Prior experience working with manufacturing or industrial clients
•Familiarity with manufacturing IT systems such as ERP, PLM, MES, supply chain, or
engineering applications
•Experience supporting digital transformation initiatives within manufacturing
environments
Location
•Cleveland, Ohio (onsite client presence required)