Job Description
About the Role
Indium Software is seeking an experienced Account Manager based in Cleveland, Ohio to manage and grow a large strategic manufacturing and industrial enterprise account.
This role will serve as the primary onsite point of contact, working closely with client stakeholders and Indium’s offshore delivery teams.
Key Responsibilities
Own overall relationship management for a strategic enterprise account
Act as the primary onsite point of contact for business and IT stakeholders.
Drive account growth through identification of new opportunities and expansion areas
Coordinate closely with offshore delivery teams to ensure smooth execution and client satisfaction
Manage commercial aspects including SOWs, renewals, staffing alignment, and governance cadence
Support presales activities, proposals, and solution discussions in collaboration with technical teams
Ensure strong communication between onsite and offshore teams to deliver consistently high-quality outcomes
Job Responsibilities
Required Experience and Qualifications
8 to 10 years of experience in IT services sales or account management
Strong experience working in an onsite offshore delivery model
Proven ability to manage enterprise accounts and senior client stakeholders
Solid understanding of IT services, digital engineering, and technology delivery models
Excellent communication, relationship building, and coordination skills
Ability to operate independently while collaborating with cross functional teams
Numbers & Facts
| Location | Cleveland, OH |
| Job Type | Full-time, Employee |
Qualifications
Preferred Qualifications
Prior experience working with manufacturing or industrial clients
Familiarity with manufacturing IT systems such as ERP, PLM, MES, supply chain, or engineering applications
Experience supporting digital transformation initiatives within manufacturing environments
Skills
- Cadenceunmatched
- Communication Skillsunmatched
- Customer Satisfactionunmatched
- Enterprise Salesunmatched
- Manufacturingunmatched
- Offshoringunmatched
- Pre-Salesunmatched
- Relationship Managementunmatched
- Sales Managementunmatched
- Statement of Work (SOW)unmatched
- Strategic Accountsunmatched
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