Account Manager

Abacus

Concord, CA

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JOB DETAILS

SKILLS

Candidate Screening, Candidate Sourcing, Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Develop and Maintain Customers, Human Resources, Interpersonal Skills, Kronos Workforce Scheduler, Leadership, Microsoft Office, Organizational Skills, Performance Analysis, Performance Metrics, Quality Assurance, Recruiting Strategy, Regulatory Compliance, Reporting Skills, Retention Programs, Safety Standards, Sales Management, Schedule Development, Service Delivery, Time Management, United States Citizen, Willing to Travel, Workforce Management

LOCATION

Concord, CA

POSTED

3 days ago

Join Our Team in Concord, CA!

We are seeking a dynamic professional to develop and maintain strong client relationships, ensuring customer satisfaction, retention, and contract compliance. This role involves coordinating with recruiting teams to source, screen, and onboard qualified candidates across various staffing roles, including janitorial, maintenance, and clerical positions. You'll manage scheduling, assignments, and workforce adjustments to meet client demands, ensuring smooth operations and high-quality service delivery.

Conduct regular client check-ins, site visits, and quality assurance reviews to confirm service expectations are met. Track key performance indicators such as fill rate, time-to-fill, turnover, and client satisfaction scores, providing insightful reports to leadership and clients. Play a crucial role in developing staffing plans, recruiting strategies, and retention initiatives tailored to our client accounts.

Resolve client escalations, employee conflicts, or service delivery concerns in a timely and professional manner. This is a hybrid role based in Concord, CA, offering an exciting opportunity to travel locally for client visits and workforce management.

Requirements

Proven success managing client relationships and delivering staffing solutions in a fast-paced environment.
Strong organizational and time-management skills with the ability to handle multiple accounts and priorities.
Excellent communication and interpersonal skills with the ability to build trust with clients and employees.
Knowledge of labor compliance, safety standards, and workforce scheduling practices.
Proficiency in Microsoft Office Suite.
Ability to travel locally for client visits and workforce management.
Work authorization required: US Citizen & Green Card holders.

Preferences

Experience with ATS/CRM platforms (e.g., JobDiva, Bullhorn, etc.).
Bachelor's degree in Business, Human Resources, or related field preferred; equivalent work experience accepted.

If you are ready to make a significant impact and grow your career with us, please submit your resume today!

Subject Line: Exciting Career Opportunity in Concord, CA

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About the Company

Abacus

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