Account Manager

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services
• Impactful Work: Play a vital role in protecting people, property, and businesses
• Supportive Team: Work with caring professionals dedicated to safety and excellence

Responsibilities

• Lead and Develop Security Teams: Directly supervise two Assistant Account Managers who support staffing, training, and operations management. Hire, coach, and manage security officers and supervisors while overseeing payroll, performance, employee relations, and retention.
• Manage Scheduling and Staffing: Leverage AI-powered technology to schedule security officers, meet client contract hours, minimize unbilled overtime, and address staffing challenges in a competitive labor market.
• Enhance Client Relationships: Serve as the primary point of contact for approximately 10 to 12 Property Managers and client stakeholders, ensuring high-quality service and balancing multiple requests and priorities.
• Manage Billing and Financial Performance: Review payroll, staffing levels, and approximately 20 to 30 separate invoices each month. Ensure accuracy across varying employee pay rates and client billing rates within a non-union account.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally and remain available for urgent concerns outside standard business hours, coordinating with clients, internal teams, law enforcement, and emergency personnel as needed.
• Oversee Reporting and Communication: Manage reporting and notifications through HELIAUS®, WhatsApp, email distribution lists, direct phone calls, and Angus, the client’s work-order system. Ensure communications are timely, accurate, and delivered in the proper order.
• Direct Compliance and Operational Excellence: Oversee training, safety, post orders, licensing, and site operational standards while managing uniforms, equipment, access credentials, and essential supplies.
• Drive Continuous Improvement: Identify communication, staffing, billing, and operational gaps and implement solutions that improve accountability, responsiveness, and client satisfaction.
• Model Professional Leadership: Maintain a polished corporate appearance and executive presence while demonstrating a practical, hands-on approach to solving operational challenges.
• Support Account Stability: Demonstrate a commitment to long-term success and continuity at the client site.

Qualifications: Must Have

• High school diploma or equivalent
• Licensing requirements are subject to state and local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business
• Minimum of two years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience leading, developing, and retaining a dynamic team while building positive client relationships
• Ability to supervise managers, supervisors, and frontline employees
• Knowledge of emergency preparedness, physical-security protocols, risk assessments, and law-enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects, locations, and stakeholders
• Financial acumen, including experience managing staffing levels, payroll, overtime, billing, turnover costs, and inventory expenses
• Ability to manage multiple pay rates, billing rates, invoices, reporting systems, and client requirements
• Professional appearance, strong judgment, and a hands-on operational mindset
• Ability to remain accessible for urgent problems or concerns outside standard business hours

Preferred Qualifications: Nice to Have

• College degree in Business Administration or a law-enforcement-related field
• Law enforcement, military, contract security, proprietary security, or facility-management experience
• American Society for Industrial Security Certified Protection Professional certification
• Previous payroll, billing, invoicing, or scheduling experience
• Experience managing a large, non-union, multi-property, or multi-stakeholder account
• Experience using HELIAUS®, Angus, WhatsApp, or similar reporting and work-order systems
• Aptitude with security systems, including CCTV, access control, and badge administration
• Graduate of a certified public-safety academy, such as law enforcement, firefighter or paramedic, or corrections officer

Benefits

• Medical, dental, vision, basic life, accidental death and dismemberment, and disability insurance
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days

PAY:

• $100,000.00 - $110,000.00/yr.

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.