Account Manager

As an Account Manager, you'll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions that span access control, video surveillance, and door and hardware systems. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Essential Functions

Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territoriesIdentify and qualify opportunities for integrated security and door hardware solutions through proactive outreach, referrals, and territory managementConduct onsite and virtual presentations that highlight the company's capabilities in access control, video surveillance, and openings solutionsPartner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirementsCollaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelinesPrepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadershipManage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processesStay informed of product developments, emerging technologies, and competitor activity within the security integration and door hardware marketsFacilitate handoffs to project and operations teams, ensuring smooth transitions from sale to executionParticipate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)Other relative duties as assigned

Minimum Qualifications

High school diploma or equivalent; bachelor's degree in business, construction management, or a related field is preferred3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred

Knowledge, Skills, and Abilities

Understanding of access control, CCTV, intrusion detection, and/or door hardware and electronic locking systemsAbility to read and interpret blueprints, architectural drawings, and specificationsStrong verbal and written communication skills with the ability to present to both technical and non-technical audiencesExcellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlinesSelf-motivated and results-driven, with the ability to work independently and collaborativelyCommitment to delivering exceptional customer service and maintaining long-term client relationships

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5-25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.