Account Manager

Job Title: Account Manager – Automotive Manufacturing

Department: Sales / Customer Operations
Reports To: Sales Manager (Confidential Client Organization)
Location: Confidential (Client-Side Role)
Recruiting Partner: The Hammitt Group

Position Overview

On behalf of a confidential automotive manufacturing client, Hammitt Group is seeking an experienced Account Manager to support key customer relationships and commercial activities within a Tier II manufacturing environment.

This role is responsible for managing assigned customer accounts, serving as the primary point of contact, and ensuring alignment between customer expectations and internal execution. The Account Manager will act as the customer advocate internally while coordinating across multiple departments to support pricing, delivery, quality, and service requirements.

The position requires strong relationship management skills, manufacturing industry experience, and the ability to operate effectively in a fast-paced, cross-functional environment.

Key Responsibilities

• Manage and grow assigned automotive customer accounts while maintaining strong, long-term relationships
• Serve as the primary customer contact for all commercial, service, and coordination activities
• Act as the internal voice of the customer, ensuring requirements and expectations are clearly communicated and executed
• Collaborate with quality, engineering, operations, finance, and supply chain teams to resolve issues and support customer needs
• Support preparation and submission of quotations, pricing proposals, and commercial negotiations under management direction
• Monitor and manage customer forecasts, volume changes, pricing adjustments, and delivery expectations
• Ensure customer requirements are aligned with production scheduling and internal capabilities
• Coordinate and support customer meetings, visits, and performance reviews
• Prepare account reporting, presentations, and internal/external communication materials
• Conduct market and account analysis to support relationship development and commercial strategy
• Support adherence to automotive quality systems and product realization processes (e.g., APQP/PPAP principles)
• Perform additional responsibilities as needed to support account success

Qualifications

Education

• Bachelor's degree in Business, Engineering, Supply Chain, or related field preferred

Experience

• 4+ years of experience in account management, customer service, sales support, or purchasing within the automotive manufacturing industry

Skills & Competencies

• Strong ERP system experience required or strongly preferred
• Knowledge of automotive quality and manufacturing processes (APQP, PPAP, Six Sigma concepts)
• Advanced Microsoft Office skills (Excel, PowerPoint, Word)
• Strong negotiation, communication, and relationship management abilities
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Experience working in cross-functional manufacturing environments