Account Manager

Location: Washington, IA, 52353

Position Overview

• This role operates in a fast-paced, high-volume environment requiring the ability to manage competing priorities and deadlines simultaneously.
• Build and maintain long-term, trusted relationships with customers and dealers in a defined territory.
• Collaborate with the Sales Territory Manager to grow existing accounts and develop new business opportunities.

Essential Job Functions

• Act as the primary contact for dealer and customer accounts (phone, email).
• Assist Territory Sales Manager with quoting, tracking, and follow-up on sales opportunities.
• Create and maintain sales materials (presentations, brochures, etc.).
• Manage order entry for the Sales Territory Manager.
• Coordinate with Shipping to ensure on-time delivery and pick-up.
• Identify efficient shipment methods, considering cost and timing.
• Manage a high volume of simultaneous customer inquiries across phone and email, prioritizing urgency while maintaining accuracy and professionalism.
• Balance multiple open orders, quotes, and customer issues concurrently while meeting deadlines and maintaining attention to detail.
• Adapt quickly to shifting priorities, supply chain disruptions, or urgent customer escalations without compromising service quality.
• Resolve customer issues by investigating concerns and proposing solutions.
• Stay informed on product updates and enhancements.
• Prepare weekly sales reports for the territory.
• Invoice accounts and follow up on outstanding payments.
• Uphold professional standards, representing the company with tact and diplomacy.
• Utilize HubSpot daily for account, quote, and lead management.
• Align with company mission, values, and safety practices.
• Perform other duties as assigned.

Requirements: Knowledge, Skills, and Abilities

• Associate’s degree or 5+ years of experience in account management, customer service, or business administration.
• Excellent organizational and communication skills (written and verbal).
• Demonstrated ability to thrive in a high-pressure, deadline-driven environment.
• Proven track record of managing multiple tasks or accounts simultaneously without sacrificing quality.
• Proven ability to build strong dealer and customer relationships.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Valid driver’s license and a clean driving record.
• Self-motivated, able to work independently and in teams.
• Willing to travel occasionally.