Account Manager-Director (Energy & Utilities sector)

Job Title: Account Manager-Director (Energy & Utilities sector)
Location: Baltimore, MD
Type:Direct Hire / Salaried
Contractor Work Model: REMOTE – OFFSITE

Position Overview
We are seeking a dynamic and experienced Account Director with a specific focus on the utility and energy markets. In this role, you will take charge of managing and expanding a portfolio of energy and utility accounts, while also helping drive new sales by uncovering growth opportunities within these industries. You will represent a team known for delivering innovative digital, cloud, and data?driven solutions in a client?focused consulting environment, helping energy and utility organizations modernize operations, enhance customer engagement, and achieve long?term business outcomes.

Responsibilities
Account Management:

• Building and maintaining strong relationships with our existing energy and utility clients. This includes understanding their unique challenges, pain points, and strategic priorities
• Serve as the primary point of contact for key stakeholders on your accounts, establishing and maintaining strong relationships with those stakeholders
• Understand clients' business as well as technical needs, goals, and objectives to effectively position our products/services and drive customer success
• Regularly communicate with clients to provide updates, address concerns, and ensure their satisfaction with our products/services
• Monitor account performance metrics, analyze data, and generate reports to track progress and identify areas for improvement
• Perform Quarterly Business Reviews with your accounts to drive alignment and overall success for both parties including creating strategic plans

• Identify and drive opportunities for account growth within the existing client base and develop strategies to capitalize on these opportunities
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and support account expansion initiatives
• Conduct in-depth account reviews to uncover additional needs or areas where our products/services can provide value to clients
• Present and promote new products, upgrades, or solutions to clients, emphasizing the benefits and potential impact on their business

• Cultivate strong relationships with key stakeholders, serving as the primary point of contact for strategic accounts and ensuring their needs are met by proactively engage with clients by fostering strong relationships, acting as a trusted advisor, resource and partner
• Attend and drive key client meetings, workshops, industry events, and networking sessions to stay updated on market trends and maintain a deep understanding of clients' businesses
• Anticipate and resolve risk, issues or challenges that may arise, ensuring high client satisfaction and retention rates
• Actively seek feedback from clients to identify areas for improvement and relay valuable insights to internal teams
• Excellent communication, negotiation and relationship building skills

• Collaborate with the sales team to provide input and support in the development of account strategies, sales and expansion plans
• Drive contract renewals, negotiations, and upselling opportunities, ensuring a smooth and successful process and provide support to your team as the drive to expansion in their accounts
• Provide accurate and timely sales forecasts, account updates, and activity reports to management as well as assisting your team as they build theirs

• 5+ years’ experience working in the energy and utilities industry
• This position is fully remote. Candidates must be able to support occasional travel, as and when required to support client needs and industry events (less than 25% of time)
• 5+ years of proven experience as an Account Director or similar leadership role, with a successful track record in managing and expanding current accounts in a B2B environment
• Desired background with agency or consulting
• Sales experience is preferred and considered beneficial, but is not required
• Strong leadership and people management skills, with the ability to motivate and inspire a team towards achieving targets
• Strategic thinker with a deep understanding of account management principles and best practices
• Demonstrated track record of successfully managing and expanding current accounts, achieving revenue targets, and driving customer satisfaction
• Excellent communication, negotiation, and presentation skills
• Strong analytical and problem-solving abilities with the ability to interpret data and make data-driven decisions
• Ability to build new and maintain relationships with key stakeholders at different levels within client organizations
• Self-motivated, results-oriented, and able to work independently as well as in a team environment
• Strong technical and business acumen
• Proficiency in CRM software, and other relevant tools
• Strong understanding of Cloud, Web, Mobile App, and Marketing principles preferred

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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