Account Manager, Eats SMB

About the Role

Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB) Account Management Team in the Southwest US. As an SMB Account Manager, you will work efficiently and effectively with our SMB restaurant partners to optimize restaurant operations, strengthen our relationship with partners through excellent consultative selling, and drive mutually beneficial revenue growth. This is a client-facing, individual contributor role.

This role requires working out of our Phoenix office three days/week (Tuesday, Wednesday, Thursday).

What You'll Do

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Identifying new sales opportunities through product adoption and location expansion
• Identify opportunities and recognize additional revenue potential
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Basic Qualifications

• At least 3 years of experience in a B2B, client-facing role (Sales, Customer Success, Account Management)
• Experience navigating the customer lifecycle, including prospecting new contacts within an existing client organization
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment

Preferred Qualifications

• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners to hit quarterly and annual revenue, retention, and adoption targets
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
• CRM experience (Salesforce experience a plus)
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
• Proficient experience with Google Sheets and Google Slides

For Phoenix, AZ-based roles: The base salary range for this role is USD$55,500 per year - USD$61,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.