Graham Personnel Services is seeking a highly motivated and results-driven Account Manager & Field Specialist to support continued growth throughout Maryland. This hybrid role is ideal for a professional who excels at building customer relationships while also developing technical credibility through direct field engagement.
The Account Manager & Field Specialist will play a critical role in expanding business opportunities, supporting customer accounts, and collaborating closely with field service teams. The ideal candidate is customer-focused, technically curious, and comfortable balancing business development responsibilities with hands-on field activities.
Key Responsibilities
Business Development
Identify and pursue new business opportunities throughout Maryland through networking, customer visits, and industry engagement
Develop and maintain a strong pipeline of prospective customers and strategic accounts
Support company growth initiatives through proactive outreach and relationship building
Lead Generation & Account Growth
Generate qualified leads through customer interactions, referrals, industry events, and ongoing account development
Identify opportunities for system improvements, upgrades, and additional service offerings
Maintain regular communication with customers to ensure satisfaction and long-term partnership development
Relationship Management
Serve as a trusted point of contact for customers by delivering responsive communication and professional support
Build strong working relationships with customers, internal operations teams, service technicians, and leadership
Represent the company professionally during customer meetings, site visits, and industry events
Field Engagement & Technical Support
Participate in field service activities including preventative maintenance, troubleshooting, and system reviews
Develop technical knowledge and operational understanding through direct involvement at customer sites
Collaborate with service teams to better understand customer systems, challenges, and operational needs
Reporting & Collaboration
Track customer interactions, sales opportunities, and pipeline activity using CRM tools
Provide regular updates regarding customer activity, project opportunities, and market trends
Work collaboratively with internal departments to ensure successful project execution and customer satisfaction
Qualifications
Experience in account management, business development, technical sales, or field service within a related industry
Strong interpersonal and communication skills with the ability to quickly establish trust and credibility
Mechanical or technical aptitude with a willingness to participate in hands-on field activities
Ability to balance customer-facing responsibilities with field-based work
Self-motivated with strong organizational, problem-solving, and time management skills
Proficiency with Microsoft Office and CRM platforms
Ability to travel throughout Maryland as needed for customer meetings, site visits, and industry events
Willingness to travel overnight approximately 6–8 nights per month
Education & Experience
Bachelor’s degree in Business, Engineering, or a related field preferred
Equivalent industry experience may be considered in place of formal education
Benefits
Competitive base salary
Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Health Savings Account with company contributions
401(k) with company match up to 4%
9 company-paid holidays
Generous paid time off program that increases with tenure
Education assistance opportunities
Employee referral bonus program
Ongoing training and professional development from internal and external industry experts