Account Manager

Company Description The Tell Agency is a full-service communications agency that harnesses the power of storytelling to connect communities and drive meaningful action. The team focuses on uncovering the untold stories of clients, helping them build brands rooted in authenticity rather than surface-level marketing. By digging into each client’s core identity, The Tell Agency crafts messages that genuinely resonate with target audiences. The agency uses a mix of earned media, social media, advertising, and creative design to ensure every message has purpose and impact. This approach allows clients to build lasting, purpose-driven relationships with the people who matter most to their brand.

Role Description The Account Manager is a full-time, on-site role based in Jackson, MS, responsible for managing day-to-day client relationships and delivering high-quality communications work. This role includes serving as the primary point of contact for assigned clients, understanding their goals, and translating them into clear strategies and actionable plans. The Account Manager will coordinate campaign timelines, guide creative briefs, and collaborate closely with internal teams across PR, social media, design, and advertising to ensure projects are delivered on time and within scope. Daily responsibilities include monitoring campaign performance, preparing client reports, participating in strategy sessions, and proactively identifying opportunities to enhance client visibility and engagement. The role also involves supporting new business efforts by contributing to proposals, presentations, and pitch materials while maintaining a strong focus on client satisfaction and long-term partnership.

Qualifications

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• Client relationship and account management skills, including the ability to manage multiple accounts, lead client meetings, and maintain high levels of client satisfaction.
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• Project and campaign management experience, with strengths in organizing timelines, coordinating cross-functional teams, and delivering work on schedule and within budget.
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• Strategic communication skills, such as translating client objectives into cohesive communication plans, crafting clear briefs, and aligning tactics with brand storytelling goals.
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• Familiarity with media, social, and advertising channels, including experience working with earned media, social media content, and integrated marketing campaigns.
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• Strong written and verbal communication abilities, with attention to detail, professionalism, and the capacity to present ideas and results clearly.
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• Analytical skills to interpret campaign performance, generate insights from data, and recommend optimizations to improve outcomes.
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• Ability to thrive in a collaborative, fast-paced agency environment, demonstrating adaptability, problem-solving, and a solutions-focused mindset.
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• Bachelor’s degree in Communications, Marketing, Public Relations, Business, or a related field, or equivalent practical experience.
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• 1 to 3 years of experience in an agency or client-facing marketing/communications role is preferred.
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