Analysis Skills, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Communication Skills, Compensation and Benefits, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Management, Data Quality, Detail Oriented, Employee Benefits, Facebook, Flexible Spending Accounts, Health Plan, Healthcare Reimbursement, Identify Issues, Interpersonal Skills, LinkedIn, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multitasking, New Product Planning, Operational Audit, Organizational Skills, Patents, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Project/Program Management, Resolve Customer Issues, Retail, Sales Management, Salesforce.com, Secure/SSH File Transfer Protocol (SFTP), Team Player, Testing, Time Management, Twitter, Validation Plan, Writing Skills, YouTube, ZenDesk
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity:
The Account Manager I is responsible for supporting client implementations, day-to-day account management, and client retention. This role develops a strong understanding of InComm Benefits' products, technology, and solutions while building expertise in consumer-directed benefits and the employee benefits industry.
The Account Manager I manages a portfolio of small to mid-sized clients and serves as a trusted partner throughout the client lifecycle. This role is primarily focused on implementations, file feed coordination, FSA renewals, and providing responsive day-to-day client support. The Account Manager I works closely with internal cross-functional teams to execute client requests, resolve issues, and deliver an exceptional client experience.
InComm Benefits provides innovative benefits administration solutions that help employers simplify the management of consumer-directed benefit plans, including Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, COBRA, and other tax-advantaged programs. Through modern technology, and dedicated client support, InComm Benefits empowers employers and employees with flexible, user-friendly solutions that improve engagement, streamline administration, and enhance the overall benefits experience.
Responsibilities:
- Serve as the primary point of contact for an assigned portfolio of small to mid-sized clients, providing day-to-day account management and support.
- Respond to client inquiries, issues, and service requests in a timely, accurate, and professional manner.
- Support new client implementations, including plan setup, configuration, testing, and implementation activities.
- Coordinate eligibility and contribution file feeds with clients, payroll vendors, and internal teams, including SFTP connections and manual file processes.
- Monitor file submissions and data integrity, troubleshoot issues, and coordinate resolution with internal teams.
- Assist clients with open enrollment planning, setup validation, and readiness activities.
- Partner with internal teams to resolve client issues and ensure timely completion of requests.
- Manage assigned projects, tasks, and support tickets while meeting established service levels and deadlines.
- Coordinate annual FSA renewals and support ongoing account maintenance activities.
- Review operational reports to identify discrepancies, research issues, and ensure data accuracy.
- Assist with implementing new products, plan changes, and additional services for existing clients.
- Build strong client relationships that promote client satisfaction, retention, and long-term partnership.
Qualifications:
- 1–3 years of experience in account management, client services, implementation, benefits administration, or a related field.
- Experience with consumer-directed health plans (HSAs, FSAs, HRAs, or similar benefit programs) preferred.
- Strong attention to detail and organizational skills, particularly when managing data, eligibility files, and implementations.
- Ability to troubleshoot issues, analyze information, and follow established processes.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Experience using CRM or ticketing platforms such as Zendesk, QuickBase, Salesforce, or similar systems preferred.
- Strong collaboration skills with the ability to work effectively across cross-functional teams.
- Proficiency with Microsoft, including Excel, Word, Outlook, and Teams.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program Tier II
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