Account Manager I

Div. 134 - Odenton, MD

Summary

Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.
• Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.
• Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.
• Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.
• Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
• Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.
• Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.
• Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.

Education and/or Experience

Associate or Bachelor's degree in Business, Communications, or a related field preferred; 1-3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus.

Computer Skills

Microsoft Office, Word and Excel.

Physical Demands

Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.