Location: This position is based on-site in Moscow, Idaho, and requires five days per week in the office. We will consider only candidates who currently live locally or are willing to relocate.
Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.
The Customer Success Manager II (AM II) serves as a trusted advisor and subject matter expert for an assigned customer portfolio. This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth. The ideal candidate brings a consultative mindset and can assess customer needs, develop success plans, demonstrate value and ROI, and translate results into compelling data stories.
Major Responsibilities:
Customer Strategy and Relationships
Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.
Customer Outcomes and Value
Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
Proactively address risks and barriers to adoption, value realization, or renewal.
Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.
Renewals and Account Growth
Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
Maintain consistent commercial conversations throughout the customer lifecycle. Identify and execute cross-sell and upsell opportunities by connecting customer needs to appropriate solutions. Navigate rate changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.
Cross-Functional Execution
Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
Consistently follow through on customer actions, risks, and opportunities.
Share customer insights and feedback to improve products, services, and the overall customer experience.
Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
Set specific goals, coordinate the successful onboarding, and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.
Education and Experience:
3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
Strong analytical, organizational, and problem-solving skills.
Ability to manage multiple competing priorities and maintain a high level of customer activity.
Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools. A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.
Numbers & Facts
Location
Moscow, ID
Job Type
Full-time
Skills
Analysis Skillsunmatched
Budgetingunmatched
Business Analysisunmatched
Constructionunmatched
Consultative Salesunmatched
Contract Negotiationunmatched
Cross-Functionalunmatched
Cross-Sellingunmatched
Customer Acquisitionunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Desktop as a Service (DaaS)unmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Follow Throughunmatched
Forecastingunmatched
Management Consultingunmatched
Microsoft Excelunmatched
Microsoft PowerPointunmatched
Multitaskingunmatched
Negotiation Skillsunmatched
Onboardingunmatched
Organizational Skillsunmatched
Pricingunmatched
Problem Solving Skillsunmatched
Product Supportunmatched
Purchasing/Procurementunmatched
Resolve Customer Issuesunmatched
Return on Investment (ROI)unmatched
Risk Analysisunmatched
Salesunmatched
Sales Managementunmatched
Set Goalsunmatched
Software as a Service (SaaS)unmatched
Storytellingunmatched
Up-Sellingunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.