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Account Management Jobs

Account Manager II

Mindlance

Pleasanton, CA(remote)

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JOB DETAILS
SALARY
$48–$50 Per Hour
SKILLS
Call Monitoring, Campaigns, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Analysis, Financial Analysis, Merchandising, Metrics, Microsoft Excel, Microsoft Office, Performance Metrics, Presentation/Verbal Skills, Process Development, Retail, Risk Analysis, Sales Management, Salesforce.com, T-2 / DS2, Team Player, Time Management, Up-Selling, Writing Skills
LOCATION
Pleasanton, CA
POSTED
1 day ago
Please read job posting in it's entirity.

Account Manager II
Role is for Leave of Absence Coverage

** Candidates must be eligible to be employed for an indefinite duration without unlimited work authorization.

ROLE IS 100 % REMOTE... Candidates must be within 50 driving miles of submitted location. EM will look at resumes from the following cities:

** Candidate will work 8-5pm in their time zone.

** Candidates could work 2-3 hours of overtime per week.

Is there possibility this role will be extended? Manager not able to comment currently.
Is there possibility this role will be converted to FTE? Role is for LOA only.

Role Description: The Account Manager is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.

Key responsibilities include, but are not limited to:
· Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
· Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
· Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
· Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
· Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
· Support and collaborate with merchandizing partners
· Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
· Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
· Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
· Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
· Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
· Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment
· Continuously monitor, learn and develop knowledge of retail media landscape

Qualifications:
* BS/BA Degree
· 4-5 years of Account Management Experience
* Microsoft office suite with emphasis on Excel.
* Ability to analyze data is required
· Exceptional organization and process development skills
· Strong ability to story tell with data
· Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level
* Excellent verbal and written communication skills for both internal and external clients.
* Positive, people orientated and energetic attitude with willingness to learn
* Strong collaboration and strategic skill sets based on previous experience
* Working knowledge of Salesforce is strongly preferred.
perience

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the Company

M

Mindlance

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