Resp & Qualifications CANDIDATES MUST LIVE IN THE MD DC NORTHEN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS.
ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED.
PURPOSE
This position is a critical resource within the Account Management Team providing consultative expertise on benefits products and capabilities. Responsible for promoting new and existing products or services through the development and delivery of tactical marketing and communication initiatives. The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the clients associate base. Builds and maintains effective long-term relationships and a level of satisfaction with key senior-level decision makers and influencers assigned to a group of strategic clients. Creates demand for the organizations products and services by successfully managing the internal and external client implementation of additional products services administrative capabilities and/or the integration of third-party vendor solutions. You will be working with Public Sector accounts with various funding arrangements and plan sponsors within state municipal and school boards ranging in girth from 100 to 100000 contracts.
ESSENTIAL FUNCTIONS
The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the clients associate base. This role leads and conducts employer and employee educational and communication meetings independently with varying locations. Requires discretionary judgement to deliver superior client experience traveling to in and out of state locations to meet client requirements and expectations. They are an integral partner of the account management team for new and renewed business in sales strategy and benefit design modeling. Autonomously utilizes the benefit of expertise business acumen and knowledge base as a tool set to resolve complex client requirements and issues.
Build and maintain a strong cultivated relationship with clients acting independently as a trusted advisor. Takes the lead to developing strategy for renewal events which can include goal setting timeframe analysis implementation requirement outlines to ensure successful set up of new products and services.
The Account Manager works in consultation with internal and external resources to oversee resolution of escalated issues. They assess and determine the risk of an issue to identify impact to the company and client. They will then work collaboratively with the client whether the issue is global or isolated and determine ultimate resolution.
Facilitate and work independently in partnership with external clients leading benefit analysis and development of structured programs to engage members including open enrollment strategy wellness services deployment implementation oversight acting in a consultative role to strengthen relationships and maximize value realization on behalf of client.
Disseminate understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients policies and procedures to ensure compliant administration of benefit programs.
QUALIFICATIONS
Education Level Bachelors Degree OR in lieu of a Bachelors degree an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience 3 years experience in sales sales support implementation benefit administration or Account Management.
Licenses Certifications Required Upon Hire Current health and life license for the jurisdictions of Maryland DC and Virginia.
Knowledge, Skills and Abilities (KSAs)
Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients insurance carriers and prospects concerning employee benefit lines of coverage.
Ability to solve problems strong organizational skills detail oriented responsive and self-motivated works independently as well as part of a team.
Proficiency with Microsoft Word and Excel is required basic working knowledge of PowerPoint preferred.
Knowledge of insurance information technology and new legislation.
Must be able to effectively work in a fast-paced environment with frequently changing priorities deadlines and workloads that can be variable for long periods of time.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging.
TRAVEL REQUIREMENTS
Regional travel is required to meet customers needs throughout the year. During Q4 up to 70 of work will require travel.
ESTIMATE AMOUNT 20 Both local and nationwide travel is required to meet customers needs throughout the year. During Q4 up to 70 of work will require travel.
SALARY RANGE $52,000 - $84,500
SALARY RANGE DISCLAIMER The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as but not limited to the scope and responsibilities of the position the candidates work experience education training internal peer equity and market and business consideration. It is not typical for an individual to be hired at the top of the range as compensation decisions depend on each cases facts and circumstances including but not limited to experience internal equity and location. In addition to your compensation CareFirst offers a comprehensive benefits package various incentive programs plans and 401k contribution programs plans all benefits incentives are subject to eligibility requirements.
DEPARTMENT MUNICIPAL ACCOUNTS
Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity EEO employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.
WHERE TO APPLY
Please visit our website to apply www.carefirst.comcareers
FEDERAL DISCLOSURE
The incumbent is required to immediately disclose any debarment exclusion or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write type key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
SPONSORSHIP IN US
Must be eligible to work in the U.S. without Sponsorship