Background Investigation, Communication Skills, Construction, Contract Negotiation, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer/Client Research, Dental Insurance, Detail Oriented, Facilities Management, Follow Through, High School Diploma, Integrated Circuits (ICs), Lift/Move 25 Pounds, Logistics, Maintain Compliance, Microsoft Office, Physical Demands, Presentation/Verbal Skills, Pricing, Property Maintenance, Quality Control, Reconciliation, Sales, Sales Management, Statement of Work (SOW), Top Sales Rep, Vision Plan, Writing Skills
City Wide Facility Solutions, the nation’s leading management company in the building maintenance industry, is actively seeking an Account Manager (Facility Solutions Manager) for our franchise location in Indianapolis, IN. We are one of more than 100+ markets covered across the United States and Canada. Our mission at City Wide is to build environments that elevate people.
The primary responsibilities of the Account Manager is to provide solutions to a wide range of issues clients face at their facilities in their assigned territory, while developing long-term relationships with clients and contractors to ensure high client satisfaction.
Territory: Lafayette- Crawfordsville -Frankfort- Kokomo-Whitestown
Essential functions
- All aspects of client relationships- Retention is everyone’s job!
- Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays.
- Negotiate agreements with clients for additional services – determine pricing, staffing, and logistics.
- Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
- Supervise and direct Account Compliance Managers; ensure the client’s strategy is executed and al services are performed correctly by assigned contractors.
- Keep all clientele documents updated and current.
- Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance.
- Coordinate with accounting on any discrepancies on client accounts.
- Use City Wide’s CRM to document client inspections, adding extra charges, ACM routing, etc.
Requirements
- 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
- High School diploma required, bachelor’s degree highly desirable.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Route based experience is highly desirable.
- Proficient in Microsoft Office and knowledge of CRM database.
- Must have reliable transportation and active insurance.
- Must be able to pass a background check.
Physical Demands
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift to 25 pounds.
Benefits:
-Medical, Dental, and Vision Insurance
- 401(K) retirement savings plan with company match.
-8 paid holidays and 15 days of PTO.
-Top Performer Incentive Trip (company paid)
-Team Outings
-After 2 full years at City Wide you will become eligible for our profit-sharing program!
Pay includes: $90,000 total compensation targeted in your first year!
Within the compensation, it includes the following:
-Base salary
-Car allowance
-Bonuses (quarterly)
- uncapped commission pay (first 3 months guaranteed – paid monthly)
Second year target $100-$130,000
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City Wide Facility Solutions