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Account Manager, Janitorial Services

ABM Industries

Garland, TX

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JOB DETAILS
SALARY
SKILLS
Budgeting, Coaching, Compensation and Benefits, Continuous Improvement, Contract Requirements, Corporate Policies, Cost Control, Custodial Services, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Driver's License, Employee Benefits, English Language, High School Diploma, Inventory Costs, Inventory Management, Leadership, Lift/Move 25 Pounds, Lift/Move 40 Pounds, Maintain Compliance, Multilingual, Multitasking, OSHA, Onboarding, Operations, People Management, Performance Management, Property Maintenance, Quality Metrics, Reporting Skills, Resolve Customer Issues, Safety Compliance, Safety Training, Sales Management, Service Delivery, Spanish Language, Staff Requirements, State Laws and Regulations, Team Lead/Manager, Time Management, Willing to Travel
LOCATION
Garland, TX
POSTED
8 days ago

Overview

The Account Manager – Janitorial Services is responsible for overseeing day-to-day janitorial operations for assigned accounts while ensuring exceptional service delivery, customer satisfaction, and contract compliance. This role serves as the primary point of contact for clients and leads on-site teams to maintain cleanliness, safety, and operational efficiency.

Compensation: $41,000.00 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit 

ABM Employee Benefits: Staff & Mgmt

Responsibilities

  • Manage and maintain strong client relationships, acting as the main point of contact for assigned accounts
  • Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications
  • Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching
  • Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met
  • Address client inquiries, service requests, and concerns in a timely and professional manner
  • Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences
  • Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals
  • Ensure compliance with company policies, OSHA standards, and local/state regulations
  • Prepare reports, document service levels, and communicate updates to management as needed
  • Support contract renewals, service enhancements, and continuous improvement initiatives

Qualifications

  • High school diploma or GED required; additional education preferred
  • 3+ years of experience in janitorial, facility services, or building maintenance management
  • Prior experience managing employees in a service-based or operations environment
  • Strong customer service and relationship-management skills
  • Ability to lead teams, multitask, and work in a fast-paced environment
  • Proficiency with scheduling, reporting, and basic computer applications
  • Bilingual (English/Spanish) preferred in some locations
  • Valid driver’s license and ability to travel between sites, as required
Physical & Work Requirements
  • Ability to walk job sites, stand for extended periods, and occasionally lift up to 25–40 lbs
  • Flexible schedule, including early mornings, evenings, weekends, or on-call support as needed

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/

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