Account Manager

Career Opportunities: Account Manager (1703)

Requisition ID 1703 - Posted 06/10/2026 - Corporate Banking - Jersey - IFC6

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Account Manager

We are looking for an Account Manager to act as the primary point of contact between our Relationship Managers, the Bank, and a designated portfolio of clients, delivering the highest standard of client service.

Your responsibilities will include:

• Coordinating client instructions.
• Managing the end-to-end process of deposits and payments, foreign exchange, securities transactions and corporate actions.
• Delivering a highly personalised service through proactive client engagement.
• Preparing account opening documentation.
• Resolving issues in collaboration with the Relationship Manager and onboarding team.
• Ensuring client accounts are maintained to meet group minimum standards
• Supporting the Relationship Manager in monitoring transactional activity and addressing remediation requirements.
• Assisting in client periodic reviews.
• Be aware of and promote the Bank's full suite of services - including savings, credit cards, FX, custody, and lending.
• Collaborate with the Relationship Manager to manage and coordinate client entertainment and relationship building activities.
• Staying current with all relevant laws, regulations, and internal policies, and supporting the implementation and ongoing maintenance of departmental procedures in day-to-day operations.

Your qualifications and skills include:

• Experience in a front office client support role, ideally gained in the banking/trust services sector.
• Driven to deliver an exceptional client experience.
• Self-motivated, flexible and able to multi-task.
• Knowledge of Banking, Custody, FX and Credit.
• Excellent communication and interpersonal skills and the ability to build and maintain relationships.
• Attention to detail and organised.
• Good project management skills and a track record in working within a team.
• Strong IT skills.
• A high degree of risk awareness and compliance orientation.
• A strong ability to effectively support client relationships and to build relationships in conjunction with the Relationship Manager.

Does this sound like you?

Butterfield Bank (Channel Islands) Limited ("BBCIL") acting through its Jersey branch (Butterfield Bank (Channel Islands) Limited, Jersey Branch) under the registered business name ''Butterfield Bank Jersey'' ("Butterfield Bank Jersey") is regulated by the Jersey Financial Services Commission to conduct deposit-taking business under the Banking Business (Jersey) Law 1991 (as amended), and investment business, fund service business and money service business pursuant to the Financial Services (Jersey) Law 1998 (as amended). Butterfield Bank Jersey is registered under the Data Protection (Jersey) Law 2018 (as amended) and its business name is registered with the Jersey Registrar of Companies (with registration number 35466) under the Registration of Business Names (Jersey) Law 1956 (as amended).Butterfield Bank Jersey''s registered office address and principal place of business is at IFC6, IFC Jersey, St Helier, Jersey JE2 3BZ. Butterfield Bank Jersey is a participant in the Jersey Bank Depositors Compensation Scheme (the "Scheme"). The Scheme aims to provide protection for eligible depositors of up to £50,000. For further information about the Scheme and to understand your eligibility, please refer to www.jrdca.org.je/jdcs.

BBCIL is licensed and regulated by the Guernsey Financial Services Commission under The Banking Supervision (Bailiwick of Guernsey) Law, 2020, The Protection of Investors (Bailiwick of Guernsey) Law, 2020, and The Lending, Credit and Finance (Bailiwick of Guernsey) Law, 2022, each as amended from time to time, under registration number 85. BBCIL is registered with the Guernsey Registry under registration number 21061. BBCIL's registered office address is P.O. Box 25, Martello Court, Admiral Park, St Peter Port, Guernsey, GY1 3AP. BBCIL is a wholly‐owned subsidiary of The Bank of N.T. Butterfield & Son Limited. Terms and Conditions can be obtained from our website and copies of the latest audited accounts are available on request.

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Account Manager

We are looking for an Account Manager to act as the primary point of contact between our Relationship Managers, the Bank, and a designated portfolio of clients, delivering the highest standard of client service.

Your responsibilities will include:

• Coordinating client instructions.
• Managing the end-to-end process of deposits and payments, foreign exchange, securities transactions and corporate actions.
• Delivering a highly personalised service through proactive client engagement.
• Preparing account opening documentation.
• Resolving issues in collaboration with the Relationship Manager and onboarding team.
• Ensuring client accounts are maintained to meet group minimum standards
• Supporting the Relationship Manager in monitoring transactional activity and addressing remediation requirements.
• Assisting in client periodic reviews.
• Be aware of and promote the Bank's full suite of services - including savings, credit cards, FX, custody, and lending.
• Collaborate with the Relationship Manager to manage and coordinate client entertainment and relationship building activities.
• Staying current with all relevant laws, regulations, and internal policies, and supporting the implementation and ongoing maintenance of departmental procedures in day-to-day operations.

Your qualifications and skills include:

• Experience in a front office client support role, ideally gained in the banking/trust services sector.
• Driven to deliver an exceptional client experience.
• Self-motivated, flexible and able to multi-task.
• Knowledge of Banking, Custody, FX and Credit.
• Excellent communication and interpersonal skills and the ability to build and maintain relationships.
• Attention to detail and organised.
• Good project management skills and a track record in working within a team.
• Strong IT skills.
• A high degree of risk awareness and compliance orientation.
• A strong ability to effectively support client relationships and to build relationships in conjunction with the Relationship Manager.

Does this sound like you?

Butterfield Bank (Channel Islands) Limited ("BBCIL") acting through its Jersey branch (Butterfield Bank (Channel Islands) Limited, Jersey Branch) under the registered business name ''Butterfield Bank Jersey'' ("Butterfield Bank Jersey") is regulated by the Jersey Financial Services Commission to conduct deposit-taking business under the Banking Business (Jersey) Law 1991 (as amended), and investment business, fund service business and money service business pursuant to the Financial Services (Jersey) Law 1998 (as amended). Butterfield Bank Jersey is registered under the Data Protection (Jersey) Law 2018 (as amended) and its business name is registered with the Jersey Registrar of Companies (with registration number 35466) under the Registration of Business Names (Jersey) Law 1956 (as amended).Butterfield Bank Jersey''s registered office address and principal place of business is at IFC6, IFC Jersey, St Helier, Jersey JE2 3BZ. Butterfield Bank Jersey is a participant in the Jersey Bank Depositors Compensation Scheme (the "Scheme"). The Scheme aims to provide protection for eligible depositors of up to £50,000. For further information about the Scheme and to understand your eligibility, please refer to www.jrdca.org.je/jdcs.

BBCIL is licensed and regulated by the Guernsey Financial Services Commission under The Banking Supervision (Bailiwick of Guernsey) Law, 2020, The Protection of Investors (Bailiwick of Guernsey) Law, 2020, and The Lending, Credit and Finance (Bailiwick of Guernsey) Law, 2022, each as amended from time to time, under registration number 85. BBCIL is registered with the Guernsey Registry under registration number 21061. BBCIL's registered office address is P.O. Box 25, Martello Court, Admiral Park, St Peter Port, Guernsey, GY1 3AP. BBCIL is a wholly‐owned subsidiary of The Bank of N.T. Butterfield & Son Limited. Terms and Conditions can be obtained from our website and copies of the latest audited accounts are available on request.