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Account Manager

Alera Group

Lancaster, Pennsylvania

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JOB DETAILS
SKILLS
Analysis Skills, Brokerage, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Communication Skills, Compensation and Benefits, Competitive Analysis/Strategy, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Data Analysis, Decision Support, Detail Oriented, Document Management, Documentation, ERISA (Employee Retirement Income Security Act of 1974), Employee Benefits, Maintain Compliance, Microsoft Office, Organizational Skills, Problem Solving Skills, Process Improvement, Project/Program Management, Regulations, Regulatory Requirements, Retention Programs, Sales Management, Strategic Planning, Team Player, Time Management
LOCATION
Lancaster, Pennsylvania
POSTED
8 days ago
OVERVIEW

Account Manager - Employee Benefits
Hybrid |

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group
  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES

What You'll Do
Responsibilities vary depending on the specific corporate function but may include:
  • Supporting strategic initiatives by translating client strategy into accurate, timely, and reliable execution
  • Partnering with cross-functional teams, including Account Executives, analytics, carriers, and vendors, to deliver coordinated client solutions
  • Managing client workflows such as renewals, implementations, vendor transitions, and ongoing plan administration
  • Analyzing data such as census files, eligibility counts, and renewal modeling to support decision-making and execution accuracy
  • Ensuring compliance with organizational policies and regulatory standards, including ACA, COBRA, ERISA, and related documentation requirements
  • Managing documentation, timelines, and deliverables to ensure commitments are met and issues are resolved proactively
  • Contributing to a collaborative culture that supports colleagues across Alera Group's national network

QUALIFICATIONS

What You Bring
  • Bachelor's degree in a relevant field or equivalent professional experience
  • Experience in a corporate function such as Employee Benefits, Operations, Client Service, or a related discipline
  • Strong organizational and project management skills with the ability to manage multiple timelines and priorities
  • Excellent communication and collaboration abilities, including the ability to work with HR teams, vendors, and internal partners
  • Analytical mindset with strong attention to detail and problem-solving skills
  • Proficiency in Microsoft Office Suite and benefits administration systems or related tools
What Sets You Up for Success
  • Ability to work effectively in a collaborative, fast-paced environment
  • Strong sense of accountability and ownership for client deliverables and outcomes
  • Curiosity and willingness to continuously learn, adapt, and improve workflows and processes
  • Strategic thinking with the ability to balance detailed execution and long-term client goals
  • Commitment to supporting a performance-based, service-driven, and client-focused culture

ADDITIONAL INFORMATION

Compensation:
Salary range: $60,000 - $70,000 per year
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you e

About the Company

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Alera Group

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