| Candidates Request Form | ||||||||||
| 1 | Job Title | Account Manager | ||||||||
| 2 | Client Company/Dept. Name | Washington Suburban Sanitary Commission (WSSC Water), MD | ||||||||
| 3 | Address | 14501 Sweitzer Lane | City Name | Laurel | State Name | MD-Maryland | Zip Code | 20707-5902 | If others (Address) | |
| 6 | Duration of the project | Project Start Date | Apr-26 | Project End Date | Five years | |||||
| 7 | No. of Openings | 1 | No. of Maximum Submissions | 1 | ||||||
| 8 | Job Description | Manage day-to-day contract operations, communications, and issue resolution to ensure responsive customer service. Coordinate staffing request intake, validate requirements, and route requisitions to recruiting for fulfillment. Track fulfillment against SLAs; ensure timely submission of qualified candidate slates and status updates. Coordinate interviews, selection confirmations, and start-date planning with WSSC and candidates. Oversee onboarding readiness (background checks/verifications/screens as required) prior to start. Ensure workers do not begin work without a valid Purchase Order; monitor schedules and timekeeping approvals. Enforce overtime controls (no overtime without prior written authorization) and resolve exceptions. Partner with payroll/HR to address attendance, performance, conduct issues, and coordinate replacements when needed. Prepare and deliver quarterly performance/KPI reports and participate in operational review meetings. | ||||||||
| 9 | Skill set info | Account/Client management experience supporting temporary staffing programs (public sector/large enterprise preferred). Strong customer service orientation with proven issue escalation and resolution capability. Working knowledge of staffing lifecycle operations: intake, fulfillment tracking, interview coordination, onboarding. SLA/KPI management and performance reporting capability (quarterly reporting experience preferred). Understanding of compliance practices and employment/labor law fundamentals. Purchase Order and timekeeping workflow discipline; strong attention to detail and audit readiness. Ability to manage multiple stakeholders, priorities, and deadlines in a fast-paced environment. Strong written/verbal communication and documentation skills for status updates and client reporting. Proficiency with ATS/VMS, timekeeping systems, and Microsoft Office (Excel/Word/Outlook). | ||||||||
| 10 | Education | Bachelor's degree in Human Resources, Business Administration, Public Administration, or related. | ||||||||
| 11 | Certifications (if required) | |||||||||
| 12 | Documentation Required for submission | Resume | ||||||||
| 13 | Work Hours | General | ||||||||
| 15 | Work authorization required | US Citizen & GC | ||||||||
| 16 | Relocation is accepted | No | ||||||||
| 17 | Remote work | No | ||||||||
| 18 | Additional Notes if any | On-site role | ||||||||
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