Account Manager (Logistics)

Position description: Cruise Ops Account Manager Reports to: Managing Director Location: This role is based in Inwood NY 11096Key Responsibilities:• Coordinate and facilitate all ocean freight export operational processes including, but not limited to, carrier freight/drayage bookings, documentation, AES, preparation of warehouse picking lists and the tracking of global shipments • Input accurate data and shipment details into the company's CRM platform • Consults with clients by providing exceptional customer service pertaining to all logistics needs and freight movements • Takes initiative to strategically address/resolve all shipment/carrier delays, customs holds, documentation errors, revisions to carrier ETD/ETA schedules and other unexpected issues that occur • Demonstrates the ability make executive operational decisions timely on a day-to-day basis • Communicates with customers, carriers and truckers on shipment status and/or delays both verbally and via email when needed during in and non-office hours • Establishes and maintains relationships with all domestic carriers/vendors/foreign agents • Coordinates movement of freight for clients with internal departments & overseas agents when necessary to resolve issues expeditiously • Works to upsell current clients on additional value of Horizon's product and service offerings when the opportunity arises • Experience with vendor invoice review, auditing and billing reconciliation • Diligently adheres to all internal operational procedures & policies, while taking initiative to present process improvement initiatives to existing workflows • Other tasks as assignedThe Ideal Candidate• Minimum of 5+ years experience in logistics • Must have knowledge of ocean export/import procedures including documentation and regulations • Experience with cruise logistics, specifically perishable shipments • Demonstrates the ability to clearly articulate via both email and phone to multiple audiences • Pays attention to detail, is proactive in preventing errors and avoiding penalties • Possesses time management skills to work under pressure with tight deadlines; able to pivot when circumstances change, recover from setbacks and rise to new challenges. • Has good interpersonal skills and has a team mindset • Computer literate with experience with Word, Excel and PowerPoint Education • High School Graduate, college degree a plus • Industry certifications a plus (Hazmat certified)